Manager Quality Control

About the role

The Quality Manager owns product quality and process control for a continuous TPO (thermoplastic polyolefin) roofing membrane manufacturing operation — from incoming raw material qualification through in-process control, finished goods release, and shipment. This leader manages the plant quality organization (1 Quality Supervisor and 12 Quality Lab Technicians operating across a 24/5 shift schedule), maintains and matures the ISO 9001 Quality Management System, ensures compliance with applicable product standards and code approvals (ASTM D6878, UL, FM Approvals, ICC-ES, CRRC as applicable), and drives a data-driven, root-cause problem-solving culture across the site.

Responsibilities

• Own the site Quality Management System; ensure conformance to internal, ISO 9001, customer, and regulatory/legal requirements, and lead certification, surveillance, and recertification audits.
• Maintain product listings and third-party certifications (UL, FM, ICC-ES, ASTM D6878 conformance, CRRC ratings) including required ongoing testing, follow-up inspections, and documentation.
• Lead internal audit program; manage corrective and preventive actions (CAPA) with verified root cause and effectiveness checks.
• Plan and conduct periodic management review meetings with defined inputs, outputs, and follow-up actions.
• Own document control, records retention, and change management for quality-critical procedures and specifications.
• Lead, develop, and performance-manage a team of 1 Quality Supervisor and 12 Quality Lab Technicians providing 24/5 lab coverage; own staffing, scheduling, training plans, and technician skill certification/qualification matrices.
• Develop the Quality Supervisor as a frontline leader; build bench strength and cross-training to eliminate single points of failure in lab coverage.
• Set clear lab standard work: test frequencies, methods, reaction plans, and escalation protocols aligned to production speed and product changeovers.
• Oversee incoming inspection and qualification of raw materials (TPO resins, scrim/reinforcement, pigments/TiO2, flame retardants, stabilizers, additives); manage supplier quality performance, nonconforming material disposition, and supplier corrective actions.
• Own in-process control for extrusion, calendering, lamination, and winding: thickness/gauge profile, thickness over scrim, sheet width, weld integrity, surface quality, and dimensional stability.
• Manage finished goods testing and release to ASTM D6878 and customer specifications (breaking strength, elongation, tear, puncture, weld/seam strength, heat aging, weathering program sampling).
• Apply SPC to critical-to-quality characteristics; establish control plans, reaction plans, and capability targets (Cp/Cpk) by product and line.
• Own hold/release, nonconforming product control, rework/downgrade disposition, and quarantine discipline; drive scrap and first-pass yield improvement with operations.
• Develop and report key quality metrics: cost of poor quality (COPQ), first-pass yield, scrap, customer complaints/claims (PPM and $), audit results, CAPA aging, and lab turnaround time — with root cause and countermeasures.
• Lead structured problem solving (8D, A3, 5-Why, fishbone) on internal failures and customer complaints; build root-cause capability across operations, not just within the lab.
• Partner with Technical/R&D on new product qualifications, formulation changes, trial protocols, and first-article approvals.
• Lead complaint and warranty claim investigations end to end, including field data review and customer-facing technical responses.
• Own the calibration program: ensure accuracy and on-time calibration of all monitoring and measuring devices (lab instruments and in-line gauges), with traceability and out-of-tolerance impact assessments.
• Maintain measurement system integrity through Gauge R&R and MSA studies on critical instruments and test methods.
• Stay current on standards, codes, regulations, and industry developments affecting single-ply roofing membranes (ASTM, UL, FM, ICC-ES, code bodies, SPRI) and translate changes into site requirements.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
• Promote a culture of safety and exhibit these behaviors.

Requirements

• Education: Bachelor’s degree in Engineering, Chemistry, Polymer/Materials Science, Quality, or related technical discipline.
• Required Work Experience: 7+ years of quality experience in continuous-process manufacturing, including 3–5 years of direct leadership of salaried and hourly teams; experience leading through a supervisor preferred.
• Travel Requirements: occasional travel to customers, suppliers, and sister plants (up to ~10%).
• Working command of core quality tools: SPC, FMEA, control plans, Gauge R&R/MSA, and process capability studies.
• Demonstrated success leading a root-cause problem-solving culture (8D, A3, 5-Why) and driving measurable reductions in scrap, complaints, or COPQ.
• Hands-on experience with ISO 9001 implementation, maintenance, and audits (internal and registrar).
• Strong data analysis skills; able to build and present quality performance reviews to plant and division leadership.
• Split time between office, quality lab, and manufacturing floor in a 24/7 continuous operation; regular gemba presence on all shifts.
• Occasional off-shift and weekend availability for quality escalations, customer issues, and audits.
• Preferred Experience: in polymer extrusion, calendering, film/sheet, or roofing membrane manufacturing (TPO, PVC, EPDM).
• Familiarity with ASTM D6878 and third-party listing/approval processes (UL, FM Approvals, ICC-ES).
• Six Sigma Green Belt or Black Belt certification; ASQ CQE/CQM certification a plus.
• Knowledge of Lean principles and tools (standard work, visual management, kaizen).
• Experience with LIMS, quality modules in ERP/MES systems, and statistical software (Minitab or equivalent).

Qualifications

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

Skills

• Quality Management Systems
• ISO 9001 Certification
• Continuous Process Manufacturing
• Quality Audits
• Supplier Quality Management
• Process Control
• Product Conformance
• Data Analysis
• Root Cause Problem Solving
• Lean Principles
• Statistical Process Control (SPC)
• Measurement System Analysis (MSA)
• Quality Metrics
• Compliance with Standards and Regulations
• Calibration and Testing
• External Awareness
• Health, Safety, and Environmental Policies

Benefits

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

Pay

• Competitive salary

Schedule

• Split time between office, quality lab, and manufacturing floor in a 24/7 continuous operation; regular gemba presence on all shifts.
• Occasional off-shift and weekend availability for quality escalations, customer issues, and audits.

Additional Requirements

• Adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.