Manager, Provider Global Operations - Remote

About the role

For our client, we are seeking a Manager, Provider Global Operations to join the team of a leader in the Media space. This role will oversee global operational support for provider-facing client accounts, with a strong emphasis on client transitions, escalated issue resolution, and service quality. The manager will partner closely with Sales and Customer Service to support new business, respond to RFPs, and ensure smooth onboarding and handoff for international accounts. Success in this position will depend on driving process discipline, partner readiness, and consistent execution across global operations.

Location: Remote - US based candidates only, no visa sponsorship available

Pay

$110,000 – $130,000 annually

Responsibilities

• Support Sales and Customer Service for new clients and manage RFP responses
• Transition onshore clients to global clients
• Resolve escalated client issues effectively
• Manage quality control and training for global partners
• Conduct performance analysis and administer corrective action plans
• Support training initiatives for global partners both in-person and virtually
• Oversee SOP documentation for global accounts

Qualifications

• 7-10 years in a manager or director-level role
• Strong team-oriented mindset
• High proficiency in Microsoft Office, especially Excel and Power BI
• Ability to thrive in fast-paced, multi-task environments
• Exceptional communication and negotiation skills
• Detail-oriented with strong analytical and problem-solving capabilities
• Professional handling of confidential information

Benefits

• Opportunities for professional development and training
• Engagement in global partnership initiatives
• Work within a mission-driven organization focusing on community values
• Support for a collaborative and innovative workplace culture
• Access to advanced tools and resources for operational efficiency