Manager - Property Systems

About the role

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff.

Education and Experience

• BS/BA or equivalent work experience.
• 3–5 years experience in a like position.
• Previous experience in IR Global Field Services or Marriott Systems Support desirable.
• System-related professional certifications desired.

Responsibilities

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Monitors, verifies and manages the acquisition and maintenance of property-based systems.
• Analyzes information, identifies current and potential problems and proposes solutions.
• Maintains, inspects and repairs equipment; inspects and verifies maintenance of the environment.
• Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on a scheduled basis and administration functions for hardware, operating and application systems are maintained and completed consistently.
• Manages IR activities to ensure the property infrastructure and application systems are functional at all times.
• Verifies solutions are consistent with the client’s needs and brand-specific IR environment.
• Administers and maintains mail and email; maintains inventories and manages IT hardware/software.
• Provides Internet support and maintenance (if applicable), cable management support, and systems communications for property users.
• Consults on specific application issues or hardware/software problems and provides feedback to Lodging IR on application and system performance.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards; monitors processes and evaluates information according to SOP and LSOP requirements.
• Enforces IR policies and standards protecting company hardware, software and other resources at the property.
• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
• Develops specific goals and plans to prioritize, organize, and accomplish work; performs needs assessments ensuring compliance with brand-specific standards, budget and capital requirements.
• Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification.
• Verifies problems are correctly reported, routed, tracked and solved, with system users informed of status at all times; verifies proper asset management.
• Performs on-site monitoring of all projects and ensures regular ongoing communication to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.
• Keeps up-to-date technically and applies new knowledge to the job; demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Provides technical expertise and support; serves as a role model demonstrating appropriate behaviors.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
• Celebrates successes and publicly recognizes the contributions of team members; provides a technical perspective to information needs along with cost/benefits understanding in an influencing role.
• Verifies employees are treated fairly and equitably and that property policies are administered fairly and consistently.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.