Manager, Project Support Services

About the role

The Manager of Project Support Services is responsible for oversight of the Project Coordinators and assists with planning, implementation, and evaluation of the Project Services division. This position may also perform duties associated with day-to-day oversight of ongoing clinical trial study projects. Working closely with Project Managers, the Manager will direct activities to meet client specifications and ensure quality deliverables on time and within budget.

Responsibilities

• Serves as first point of contact for management issues related to clinical trials.
• Works closely with clinical laboratory management and directors in support of clinical trials.
• Directly supervises Project Coordinators and their tasks related to clinical trial projects.
• Directs hiring of Project Coordinators; recruits, selects, supervises, coaches, develops, and retains talented associates.
• Analyzes and records personnel and operational data, and writes related activity reports.
• Meets with directors and other managers/supervisors to stay informed of changes affecting Project Services.
• Ensures all laboratory responsibilities outlined within the protocol are carried out efficiently, professionally, and in compliance with laboratory policies.
• Creates training materials for investigators and internal staff.
• Develops protocol- and visit-specific requisitions.
• Interfaces with laboratory, customer service, business development, external project management, information technology, and data management personnel.
• Represents LabConnect at client and/or investigator meetings.
• Serves as primary project contact with Sponsors and Contract Research Organizations to maintain communication channels and adhere to reporting schedules.
• Coordinates specimen transfer and reporting with external referral laboratories.
• Performs other related duties and tasks as necessary or assigned.
• Supervises employees in the Project Management Department, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.

Qualifications

• Bachelor's degree (B.A.) from a four-year college or university, or three years of related clinical or laboratory experience and/or training, or an equivalent combination of education and experience.
• Experience in customer service with excellent organization, interpersonal, communication, and problem-solving skills.
• Certification as an ASCP Medical Technologist and/or Registered Nurse is preferred.

Skills

Language Ability

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Apply concepts of basic algebra and geometry related to scientific calculations required for clinical trials.

Reasoning Ability

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Working knowledge of Microsoft Office applications including word processing, spreadsheets, PowerPoint, and MS Project.

Work Environment

The noise level in the work environment is usually moderate.

Physical Demands

• Frequently required to sit and talk or hear.
• Occasionally required to stand, walk, and reach with hands and arms.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities include close vision and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Financial Security: Base Pay, 401k Match, and Possible Annual Bonus Eligibility
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• Career growth opportunities globally
• Friendly and collaborative environment with open lines of communication