Manager, Project Management - Creative Operations Producer - Sam's Club Connect

Position Summary

The Creative Operations Producer plays a key role in ensuring the seamless execution of creative production for Sam's Club Connect advertising campaigns. This role bridges the gap between internal stakeholders and our agency of record to drive high-quality, on-time creative deliverables that align with business objectives and brand standards.

About Sam’s Club Connect

About Sam’s Club Connect: At Sam's Club, we prioritize our members and partner with suppliers to deliver exceptional value. Sam's Club Connect creates impactful omnichannel member experiences backed by measurable insights. Join our growing, high-visibility team within the world’s largest company, where we believe in targeted, accountable digital advertising powered by first-party membership and sales data.

What You'll Do

• Facilitate creative production for campaigns and deliverables associated with 5–10 account lists.
• Partner with clients to obtain source files, raw assets, and complete creative briefs.
• Initiate work requests in Workfront, develop production schedules, and manage project timelines in coordination with the agency of record.
• Serve as the primary liaison between internal stakeholders and the agency of record to ensure timely delivery of creative assets.
• Routinely route final creative assets to clients for review and approval, manage client feedback, and coordinate revisions with the agency of record.
• Maintain detailed tracking and status reporting for all campaigns in progress.
• Initiate the push/handoff process for approved creative assets and ensure delivery meets platform and compliance requirements.
• Enforce production standards internally and externally, including timelines, quality expectations, and revision limits.
• Ensure adherence to cross-functional processes across internal and external teams.
• Proactively identify and escalate at-risk campaigns or deliverables.
• Partner with Account Managers, Partner Managers, and the agency of record to provide creative production solutions for campaign needs.

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, or related field and 2 years’ experience in project management, business, operations, or related area OR 4 years’ experience in project management, business, operations, or related area.
• 1 year’s experience working in cross-functional teams.