Manager - Programs/Projects

Location: Binghamton, Rochester, Lancaster or Albany, NY (office).

About the role

This role will function as a key player on a high‑impact communications team responsible for creating and executing communications across a variety of channels, with a primary focus on digital communications. This includes omni‑channel program creation, production, and tracking of tactics. The incumbent will leverage exceptional writing, content production, and digital communications expertise to develop knowledgeable and engaging content for Avangrid’s customer communications channels.

Responsibilities

• Lead digital programs and projects for customer communications across Avangrid Networks, including planning, development, and execution for customer alerts, push notifications, web, email, and similar channels.
• Identify opportunities to enhance digital communications through new channels, targeting strategies, and content approaches.
• Own campaign performance measurement using tools such as Google Analytics and other digital analytics platforms.
• Analyze customer behavior, engagement, and conversion metrics to identify trends and actionable insights.
• Develop and deliver recurring campaign reporting (campaign‑level, channel‑level, and executive summaries).
• Collaborate with internal stakeholders to align communications strategy with business goals and customer needs.
• Deliver on‑strategy, on‑brand, on‑time, on‑budget results; act as the lead team member for day‑to‑day goals and provide expertise and immediacy of decision‑making.
• Hold project team members accountable for results.

Qualifications

• Bachelor’s degree in communications, marketing, English, business, or a related field.
• Minimum 7 years of relevant experience.
• Demonstrated experience using digital analytics tools (e.g., Google Analytics) to measure and optimize campaign performance.
• Hands‑on experience creating and managing UTM parameters for campaign tracking.
• Excellent writing and editing skills, with a concentration in digital communications initiatives.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Benefits

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

Pay

Salary range dependent upon experience and location: $87,600 – $109,500.