Manager, Professional Services - Application Development
About the role
This role leads a team of developers delivering client-facing implementations of Insurity’s Sure Commercial platform, owning technical design, integrations, and development quality through go-live in a billable Professional Services model. The ideal candidate is a hands-on technical leader with deep experience in enterprise SaaS and system integrations who can guide teams through complex implementations, partner effectively with client stakeholders, and balance delivery quality, utilization, and continuous improvement of our development practices.
Responsibilities
- Lead, coach, and mentor a high-performing, highly engaged team of individual contributors, typically performing similar functions
- Interview, hire, onboard, and retain exceptional talent
- Provide input to departmental goals and ensure goals are met
- Avoid adopting and reinforcing company policies, processes, and programs
- Lead team members using the company’s performance management and development process
- Support a culture that emphasizes the strategy, guiding principles and core values
- Communicate effectively & regularly with team members, peers, and leaders
- Manage financial responsibilities and activities
- Develop and maintain trusted customer relationships
- Effectively engage with internal and external stakeholders
- Drive utilization across team
- Communicate financial and goal results, and KPIs to direct reports
- Perform tasks as an individual contributor to support the team as needed
Requirements
- 5+ years of experience in software development, including 2+ years of team leadership or management experience
- Experience supporting external, client-facing software implementations (SaaS and/or enterprise platforms preferred) in a Professional Services or consulting environment (billable/utilization model)
- Strong understanding of object-oriented programming, system integrations (APIs, data interfaces), and common integration patterns
- Ability to translate business and functional requirements into effective technical designs and implementation plans
- Demonstrated experience driving code quality through reviews, testing practices, and use of modern SDLC/CI/CD tools
- Proven ability to manage priorities and deliver in a fast-paced, multi-project environment
- Bachelor’s degree in computer science, engineering, or equivalent experience
Nice to have
- Experience with enterprise SaaS platforms (e.g., PAS, ERP, CRM)
- Background in Commercial Insurance or Policy Administration Systems
- Familiarity with cloud environments (e.g., Azure)
- Experience with proprietary or domain-specific platforms/languages
- Agile or hybrid delivery experience
- Experience working with offshore/distributed teams
Qualifications
- 5+ years of experience in software development, including 2+ years of team leadership or management experience
- Experience supporting external, client-facing software implementations (SaaS and/or enterprise platforms preferred) in a Professional Services or consulting environment (billable/utilization model)
- Strong understanding of object-oriented programming, system integrations (APIs, data interfaces), and common integration patterns
- Ability to translate business and functional requirements into effective technical designs and implementation plans
- Demonstrated experience driving code quality through reviews, testing practices, and use of modern SDLC/CI/CD tools
- Proven ability to manage priorities and deliver in a fast-paced, multi-project environment
- Bachelor’s degree in computer science, engineering, or equivalent experience
Skills
- Leadership skills
- Technical expertise in software development
- Project management
- Client relationship management
- Team management
- Financial management
- Communication skills
- Problem-solving skills
- Integration and system design
Benefits
Work Where You Thrive
Take Time When You Need It
Benefits That Start on Day One
Living Our Values Every Day
Award-Winning Onboarding
Grow Your Career from Within
Mentorship That Matters
Insurity Podcasts
Keep Learning, Always
Invest in Your Future—And Your Family’s
Earn When You Refer
Pay
The career level salary range for this role is $86,000 to $172,000. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications.
Schedule
Insurity offers a flexible schedule that may include remote, in-office, or hybrid work options depending on your role and location.