Manager, Production Operations

About the role

Peloton is seeking a Manager, Production Operations to guide technical production operations across live and recorded programming. The role builds a consistent, scalable operating model that supports high‑quality execution across all productions, shifts, and teams. It involves leading Supervisors and Production Assistants, strengthening frontline operational structures, driving workflow standardization, enhancing resource planning, and partnering cross‑functionally to ensure productions run smoothly, efficiently, and seamlessly. The position requires live production fluency, including hands‑on multi‑camera directing and technical directing experience.

Responsibilities

• Oversee daily production operations across shifts, ensuring productions run to schedule and teams execute smoothly and consistently.
• Lead daily team operations through clear communication, structured support, and shared performance standards.
• Mentor Supervisors as people leaders, building clear structure, accountability, and strong performance standards.
• Oversee Production Assistants, defining role expectations, providing day‑to‑day support, development, and consistent performance.
• Create and maintain scalable workflows, standard operating procedures (SOPs), and operating frameworks that support consistency across productions.
• Define escalation protocols, ensure consistent issue resolution, and review trends to inform operational improvements.
• Partner with the Global Production Scheduling Team to design effective shift planning, PTO coverage, and operational balance.
• Build structured training programs that strengthen supervisor capability and improve consistency in team leadership and execution.
• Lead inclusive hiring and performance enablement for Supervisors, Assistant Production Directors, and Production Assistants.
• Monitor quality and operational performance trends, identify improvement opportunities, and implement changes that strengthen execution.
• Coordinate across departments to remove blockers, improve communication, and strengthen end‑to‑end production workflows.
• Partner with Studio Operations to ensure studio readiness, operational uptime, and seamless support for productions.
• Develop effective relationships with mid‑level stakeholders to ensure clear, consistent communication standards.
• Optimize tools, workflows, and team processes, driving adoption and continuous improvement across Production Operations.
• Analyze operational trends and report performance insights, risks, and recommendations to senior leadership.
• Provide steady control‑room leadership during live and recorded productions, supporting clear communication, timely decision‑making, and consistent execution.
• Build consistency across all productions through supportive systems, standards, and execution.
• Guide Supervisors to grow as confident decision‑makers and people managers.
• Foster efficiency, quality, accountability, and cross‑functional alignment across Production Operations.
• Support strong technical execution across multi‑camera and live production environments.
• Strengthen control‑room leadership, decision‑making, and communication standards during active productions.

What success looks like

• Production operations run consistently and effectively without dependency on individual team members.
• Supervisors lead autonomously, make sound decisions, and guide team performance with confidence.
• Teams operate within a clear structure, supported by comprehensive training, communication, and mutual accountability.
• SOPs and workflows are documented, adopted, and continuously improved.
• Operational quality, efficiency, and readiness improve over time through clear planning, leadership, and execution.
• Technical production execution is consistent, reliable, and aligned across live and recorded programming.
• Control‑room decision‑making remains clear, timely, and effective during active productions.

You bring to Peloton

• 7+ years of experience in operations management, ideally within a live broadcast, studio, or technical production environment.
• Hands‑on experience with multi‑camera directing and technical directing in live or recorded production environments.
• Demonstrated control‑room leadership with sound judgment under live show conditions and the ability to make clear, timely decisions.
• Strong technical production background and understanding of live production workflows.
• Technical fluency sufficient to participate meaningfully in production discussions, troubleshoot operational issues, and partner effectively with technical teams.
• Experience managing teams in a fast‑paced, high‑volume, deadline‑driven environment.
• Proven ability to build structure, improve workflows, and lead operational change.
• Strong communication and stakeholder management skills across multiple functions.
• Experience developing teams through coaching, training, performance enablement, and clear accountability.
• Excellent organizational skills, sound judgment, and attention to detail.
• Proficiency with Google Workspace, Slack, Jira, and media production tools and systems.

Pay

Base Salary Range: $139,900 USD – $171,850 USD (based at New York City headquarters; actual salary depends on experience, location, and business objectives). Compensation includes annual equity awards, an Employee Stock Purchase Plan, and region‑specific health and welfare benefits.

Benefits

• Medical, dental, and vision insurance
• Generous paid time off policy
• Short‑term and long‑term disability
• Access to mental health services
• 401(k) with company match, tuition reimbursement, and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support; up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App, apparel, and product discounts
• Commuter benefits and Citi Bike discount
• Pet insurance and additional perks

About Peloton

Peloton (NASDAQ: PTON) provides members with expert instruction and world‑class content to create impactful workout experiences anywhere. Founded in 2012 and headquartered in New York City, Peloton combines innovative hardware, distinctive software, and exclusive content for millions of members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.