Manager, Product, Short Hills

About the role

We are looking for a Product Manager who will be a brand ambassador and business leader focused on delivering extraordinary experiences for the internal team and clients. They will play a vital role in driving the business of their respective product category(ies) by coaching and managing a diverse team of salespeople, and will work closely with the Boutique Director by imparting critical business knowledge. The Product Manager will be fully responsible for owning and driving the business within the Leather Goods and Shoes categories.

Responsibilities

• Coach and inspire a team to deliver an elevated client experience for all clients
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
• Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details, and service delivery
• Drive all aspects of the assigned product category, including analysis, reporting, assortment planning, and partnership with Home Office buying team
• Lead a team with agility and resilience by applying key performance indicators and lessons learned to enhance team and business performance
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
• Ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results through in-store presence

Requirements

• Minimum 5 years of related experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs
• Flexible schedule with the ability to work late nights, weekends, and some holidays

Qualifications

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for, client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

What energizes you

• The history and heritage of The House of CHANEL
• Building collaborative partnerships and relationships
• People leadership and development
• Fostering a meaningful client experience centered around inclusion and connection
• Being comfortable in the middle of complexity and ambiguity
• Creativity and innovation by testing, learning, and taking new risks

Pay

The anticipated base salary range for this position is $92,400 through $120,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position.

Benefits

• Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and caregiving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick, and volunteer days
• 401K and other incentives
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

• Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience.
• CHANEL Community: Empowers employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer, and CHANEL matches employee donations to select charitable organizations.
• Sustainability: CHANEL Mission 1.5° is our climate action plan focused on transforming the business in line with the ambitions of the Paris Agreement. Employees are encouraged to contribute to US Sustainability efforts through organized taskforces and initiatives.
• Arts and Culture: We are committed to extending our legacy of cultural engagement through global and US-specific initiatives, including sponsorships and support for various cultural institutions and events.
• Fondation CHANEL: Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. It impacts over a million women and girls through multi-year partnerships with financial and technical support.
• Career and Leadership Development: Dedicated in-house teams support onboarding, leadership development via custom programs, and career-building skills through blended online and live classes.