Assistant Manager, Retail Store (Short Hills)

About the role

Robert Graham, founded in 2001, is an American eclectic luxury men's and women's apparel and accessories brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

Responsibilities

• Lead by example to assist in achieving sales goals and KPI’s
• Aid Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity)
• Set measurable performance standards and goals based on Company’s expectations and metrics
• Work with Store Manager to identify marketing opportunities to build customer base and local market
• Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through utilizing their client books and client database
• Resolve all client problems and complaints quickly and effectively
• Absorb and empower associates to make decisions in the customer's best interest that also support the Company's philosophy
• Ensure facility maintenance, presentation and organization
• Control store expenses and maintain budgets, continually striving to reduce costs
• Maintain all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
• Maintain the selling floor neat, clean, organized and reflect the correct visual image at all times
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to the corporate retail team in order to support the business goal

Requirements

• Preferred minimum 3 years luxury retail management experience leading a sales team
• Superb communication skills – verbal and written
• PC literate – Excel, Word, Outlook

Qualifications

• College Degree preferred but not mandatory

Skills

• Sales and Goal Oriented
• Developmental and Training Skills
• Performance Management Skills
• Customer Focus

Benefits

This commission eligible position will receive a generous employee discount at Robert Graham.

Pay

Salary Range: $19.00-$22.00

Schedule

The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.

Core Competencies and Traits

• Sales and Goal Oriented
• Developmental and Training Skills
• Performance Management Skills
• Customer Focus