Manager: Product Sales & Services
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.
Benefits
- Free ski/mountain passes for employees
- Employee discounted lift tickets for friends and family
- Free ski and snowboard lessons
- 40% retail discounts
- Discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development through Epic Service
- Referral Program
About the Role
Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team is no exception to creating this experience of a lifetime. Product Sales Managers are devoted leaders committed to staff development and guest experience, responsible for managing product and service sales operations.
Responsibilities
- Guest Experience Leadership - Proactively anticipate guest needs and deliver exceptional service aligned with Vail Resorts’ “Experience of a Lifetime” promise. Monitor Guest Experience (GX) feedback and implement timely follow-ups and service improvements.
- Product & Sales Strategy - Lead the strategic management of Ticket, Season Pass, and Ski & Snowboard School offerings, ensuring product accuracy and availability across all sales locations. Administer guest data collection protocols and oversee the creation, monitoring, and optimization of departmental KPIs to drive performance and guest satisfaction.
- Talent Leadership & Development - Recruit, train, and schedule staff with a focus on building high-performing teams. Set clear goals and expectations, provide ongoing coaching and feedback, and conduct mid-season and end-of-season evaluations. Foster a culture of employee engagement, accountability, and continuous development.
- Financial Stewardship - Prepare, manage, and monitor departmental budgets, ensuring fiscal responsibility and alignment with business objectives. Make data-informed decisions to optimize resources and drive profitability.
- Technology & Systems Integration - Effectively utilize Vail Resorts’ enterprise systems including RPOS, Guest Connect, Workday, SuccessFactors, Coupa, The Lift, and Concur. Partner with corporate IT to test and implement POS software upgrades, ensuring operational readiness and system optimization.
- Cross-Functional Collaboration - Build strong partnerships with Ski & Snowboard School, Finance, Marketing, Human Resources, Mountain Activities, and other departments to align strategies, share insights, and drive collective success.
- Values-Based Leadership - Actively promote and embody Vail Resorts’ Mission and Core Values. Demonstrate and cultivate the company’s Leadership Competencies: Out Front, Connect, Drive, Develop, Passion, and Re-Imagine—inspiring teams and elevating the guest and employee experience.
Requirements
- High School Diploma or GED Equivalent required; some college preferred
- 2+ years hiring, onboarding, and coaching a team of employees
- 3-5 years’ supervisory experience in a related field
- Strong computer skills including Microsoft applications
- Flexibility to work both inside and outside with exposure to the elements
- Flexible schedule – ability to work holidays and weekends
- Must be able to communicate fluently in English
Pay
The expected pay range for this position is $58,298.00 - $71,664.00. Individual compensation decisions are based on a variety of factors.
Schedule
- Employment Type: Winter Seasonal 2026/2027
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No