Manager, Product Safety Planning & Risk Management

About the Role

This role supports Samsung Electronics America (SEA) Product Safety Department in product safety, product liability, project planning, resource management, cross-team collaboration, external communication, process innovation, and risk assessment. The position aims to manage risks, lead projects, and support initiatives in a time-sensitive environment to protect Samsung and its customers.

Responsibilities

• Collaborate with Customer Care to deliver reporting and analysis on various initiatives.
• Prepare and analyze daily, weekly, and monthly reports with actionable recommendations.
• Manage continuous process improvement projects.
• Oversee ongoing and ad-hoc projects, including KPIs and metrics.
• Develop and maintain Product Liability processes and policies (SOP, ASP, Process guidelines, etc.).
• Conduct data analysis and monitor PL trends for product, process, and management risk assessment.
• Work with project/program developers and business leads to ensure project alignment with scope.
• Communicate project status and escalation/decision points to stakeholders and dispatchers.
• Identify and address risks early in the process.
• Collaborate with teams in Suwon, Korea, and SEA operations to manage risks effectively.
• Manage logistics and business operations with third-party vendors.
• Oversee the overall PL budget and handle administrative tasks such as invoice processing.
• Monitor, report, and follow up on escalations from PL processes or exposures.
• Manage system-related tasks.
• Handle ad-hoc assignments from Product Safety Department leaders and Care Leadership.
• Lead crisis management efforts related to PL matters.
• Manage training programs.

Qualifications

• Bachelor’s Degree plus 6+ years of related experience.
• Proficiency in MS Office (Microsoft Word, Excel, PowerPoint).
• Demonstrated ability to analyze data and develop actionable strategies.
• Proven track record in prioritizing and managing multiple projects, meeting deadlines, and driving solutions.
• Experience in process improvement, strategic planning, and project development.
• Strong communication skills with mid to top-level leaders (status reports, emails, presentations).
• Ability to travel as needed (up to 10-20%) and flexibility to participate in conference calls outside regular working hours.

Preferred Qualifications

• Bilingual proficiency in English and Korean.
• Proven experience in a complex global organization.
• Experience in the wireless or home appliance industry.
• Knowledge of product development or testing.
• PMP certification or Six Sigma/Lean certification.
• Leadership qualities with an entrepreneurial mindset and ownership of projects.

Benefits

• Medical, Dental, Vision, Life Insurance.
• 401(k), Employee Purchase Program.
• Tuition Assistance (after 6 months).
• Paid Time Off, Student Loan Program (after 6 months).
• Wellness Incentives.
• MBO bonus compensation based on company, division, and individual performance.

Note: This role is not eligible for immigration sponsorship.