Manager, Product Owner | Communications

About the role

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

Responsibilities

• Lead and mentor Product Owners while supporting key customer experience journeys such as billing, service, onboarding and support
• Direct backlog management, prioritization and execution to ensure projects move forward efficiently
• Ensure product practices, documentation and delivery standards are maintained across your team
• Collaborate with Journey Owners and Strategy teams to build and update roadmaps
• Work closely with development teams to implement prioritized roadmaps and maintain tracking
• Define customer communications strategies with Journey Owners and Strategy, aligning messaging and channels to system capabilities
• Translate business needs into clear technical requirements and validate dependencies, edge cases and acceptance criteria
• Oversee delivery through the development lifecycle by tracking progress, resolving blockers and maintaining alignment with Technology teams
• Reinforce accountability for timelines, quality and outcomes ensuring work meets customer and business objectives

Requirements

• Experience: - 5+ years in digital product management, customer experience or related roles - 3+ years managing Product Owners or cross-functional product teams
• Education: - Bachelor’s degree (BA/BS) or equivalent experience

Skills

• In-depth knowledge of software development lifecycle and processes
• Understanding of the quickly-evolving digital media environment
• Extensive knowledge of emerging digital trends and technologies
• Project management skills
• Ability to manage multiple projects while coordinating efforts across a variety of functional areas
• In-depth understanding of software, web and app technologies
• Strong written and verbal communication skills
• Effective analytical approach to presenting recommendations and making decisions
• Independent thinker