Manager, Product Operations

About the role

The Product Operations Manager is responsible for ensuring the integrity, governance, and operational effectiveness of Petmate's product master data across all systems, channels, and customers. This role serves as the owner of product data standards, SKU lifecycle governance, item setup processes, and product hierarchy management while ensuring accurate syndication of product information to internal systems, customers, retailers, and external data partners.

Responsibilities

• Own enterprise product master data governance policies, standards, and procedures
• Ensure product data accuracy, completeness, consistency, and timeliness across Oracle and connected business systems
• Establish and maintain product data management processes, controls, and audits
• Govern product hierarchy, brand hierarchy, item status, and attribute standards
• Partner with IT and business stakeholders to identify and resolve master data issues and drive continuous process improvements
• Ensure product data is successfully syndicated and maintained across internal systems, retailers, distributors, marketplaces, customer portals, reporting tools, and data-sharing platforms
• Lead initiatives to improve data quality and minimize product setup errors impacting customer ordering, product listings, inventory planning, and reporting
• Own and lead the enterprise Annual SKU Rationalization process from analysis through implementation
• Serve as a core member of the monthly Inventory Optimization process
• Act as the Product team's lead business partner for item and pricing data structures within Oracle
• Directly manage and develop the Master Data Specialist
• Serve as the operational backbone supporting Product Management, Project Management, Supply Chain, Finance, Sales, and Marketing

Qualifications

• Required: Bachelor's degree in Business, Supply Chain, Operations, Information Systems, Finance, Marketing, or related field
• Required: 5+ years of experience in Product Operations, Master Data Management, Product Management Operations, Supply Chain Operations, or ERP Administration
• Required: Experience with ERP systems, preferably Oracle
• Required: Strong understanding of product lifecycle management, master data governance, inventory management, and pricing operations
• Required: Advanced Excel and data analysis skills
• Required: Demonstrated project management and cross-functional leadership experience
• Preferred: Experience with SKU rationalization, portfolio management, or inventory optimization processes
• Preferred: Experience managing direct reports
• Preferred: Familiarity with customer item setup, retailer product data requirements, and data syndication platforms
• Preferred: Experience working with reporting and analytics tools

Success Measures

• Product master data accuracy and completeness
• Reduction in item setup and data-related errors
• Successful execution of annual SKU Rationalization initiatives
• Improved inventory quality and lifecycle management outcomes
• Timely and accurate product data syndication to customers and systems
• Pricing and customer data integrity across Oracle and connected platforms
• Process efficiency gains and stakeholder satisfaction
• Development and performance of the Master Data Specialist