Manager, Product Operations

What will you do?

• Manage and develop the product operations team, providing coaching and mentoring that drives individual growth and raises team performance
• Build and maintain AI-enabled workflows using Claude, n8n, Magic Patterns, and Aha!’s AI features that automate and accelerate recurring PM tasks - including feedback synthesis, research triage, release communications, roadmap updates, and rapid UX prototyping
• Lead PM org AI enablement by developing playbooks, running training sessions, and establishing shared prompt libraries and workflow templates that enable PMs to build and maintain their own automations
• Evaluate and govern AI tool adoption across the product toolchain - assess new capabilities, define usage standards, and ensure consistent and responsible use across teams
• Design and implement operational processes grounded in enterprise PM best practices, creating documented frameworks for discovery, roadmap governance, OKR alignment, and launch readiness that scale across our nonprofit, club, and boutique markets
• Implement data collection and reporting systems that give product teams actionable insights and track key metrics across the portfolio
• Manage the product toolchain, including Aha!, Pendo, Figma, Atlassian, and Power BI, ensuring optimal configuration, adoption, and ROI across teams
• Support go-to-market activities by coordinating launch processes, tracking performance metrics, and partnering with Product Marketing on operational execution
• Evaluate and govern AI tool adoption across the product toolchain - assess new capabilities, define usage standards, and ensure consistent and responsible use across teams
• Design and implement operational processes grounded in enterprise PM best practices, creating documented frameworks for discovery, roadmap governance, OKR alignment, and launch readiness that scale across our nonprofit, club, and boutique markets
• Implement data collection and reporting systems that give product teams actionable insights and track key metrics across the portfolio
• Manage the product toolchain, including Aha!, Pendo, Figma, Atlassian, and Power BI, ensuring optimal configuration, adoption, and ROI across teams
• Support go-to-market activities by coordinating launch processes, tracking performance metrics, and partnering with Product Marketing on operational execution
• Establish and optimize customer research and feedback collection processes, ensuring consistent Voice of Customer input across all product lines

Why This Role Is Exciting

This is a rare opportunity to shape how a multi-product PM organization operates - and to do it with genuine AI-first thinking, not as a side function. You’ll work directly with the CPO and have significant influence over how a 38-person product team discovers, prioritizes, and ships across three distinct markets. You’ll own the tools, the workflows, and the enablement programs that make the org more capable over time.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Engineering, Data Science, or a related field
• 4+ years of experience in B2B software product operations, product management, or related operational roles
• 2+ years of people management experience with demonstrated success building and developing teams
• Demonstrated experience building and maintaining automated workflows using no-code/low-code platforms (n8n, Zapier, Make, or equivalent) and LLM-based tools (Claude, ChatGPT, or equivalent)
• Familiarity with enterprise PM practices including discovery methods, roadmap governance, and OKR frameworks
• Strong analytical and data visualization skills with proficiency in SQL, Excel, and business intelligence tools
• Strong verbal and written communication skills with the ability to influence at all levels of the organization
• Ability to travel up to 25%

Preferred Qualifications

• 6+ years of experience in B2B software product operations or product management
• Experience with Aha!, Pendo, Figma, Atlassian, and Power BI
• Background in multi-product or portfolio management environments
• Experience in health, fitness, or wellness software markets
• Advanced SQL and data modeling capabilities
• Proven track record implementing and optimizing product operations tools and processes in high-growth environments