Manager, Product Management - US Card

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The role involves leading mission‑critical platforms that power billions of interactions, from massive data ecosystems to the interfaces used by global agents.

Examples of product management focus areas

• Workforce & Intelligent Routing (Data): Architect data products and publishing patterns that power enterprise‑level routing and workforce insights.
• Card Customer Resiliency – Recoveries Offers: Design and manage offer programs that help customers resolve outstanding balances, often extending concessions to those under acute financial pressure.
• Fraud Decisioning: Define and build fraud detection and mitigation solutions for personal loans, balancing frictionless experiences for good customers with verification tools to deter fraudsters.
• Enterprise Document Management: Oversee real‑time ingestion and safeguarding of a 15‑billion‑plus document ecosystem.
• Agent Servicing Platforms: Build collaborative, reusable tools that optimize experiences for software developers and frontline agents, including performance management and coaching capabilities.
• Customer Assist Observability: Lead strategy for system safety, automated controls, and robust observability, delivering real‑time alerts, compliance, and reduced incident recovery times.

Key competencies

• Human‑Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused: Delivers game‑changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
• Integrated Problem Solving: Identifies and resolves complex problems while mitigating product risks.
• Transformational Leadership: Leads cross‑functional teams to solve customer problems and drive organizational alignment.

Basic qualifications

• Currently pursuing or holding a Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems) or Business/Marketing.
• Alternatively, a Bachelor’s degree in any field plus at least 3 years of product management experience.

Preferred qualifications

• Experience translating business strategy and analysis into consumer‑facing digital products.

Compensation

• Chicago, IL: $149,800 – $171,000 (Manager, Product Management)
• McLean, VA: $164,800 – $188,100 (Manager, Product Management)
• New York, NY: $179,700 – $205,100 (Manager, Product Management)
• Richmond, VA: $149,800 – $171,000 (Manager, Product Management)
• Other locations: salary range based on local market; actual annualized salary reflected in offer letter.
• Eligible for performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.