Senior Manager, Product Management - US Card
About the role
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. As the oldest and largest Line of Business at Capital One, US Card powers the enterprise. Within the Customer Services & Strategy teams, we are rewriting the playbook for how a modern bank operates, building technology‑led, data‑driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at massive scale. We are seeking high‑caliber Senior Manager Product Managers to lead critical initiatives across our core ecosystems.
Responsibilities
- Modernized Core Platform – Lead migration of US Card Recoveries onto Capital One’s next‑generation data infrastructure, unlocking platform capabilities that drive an estimated $200M+ in annual recoveries and phasing out legacy tech.
- Agent & Customer Assist Platform (AI & Servicing) – Accelerate evolution of the AI‑leveraged source of truth for all Card servicing policies, building and scaling intelligent tooling that empowers agents and digital channels to assist millions of customers daily.
- Credit Bureau Disputes – Drive delivery for the Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.
- Conversational AI solutions – Serve on the enterprise quality platform, scaling automated validation across customer interactions as part of GenAI servicing.
- Fraud Model Data Strategy – Own design, strategy, and execution of fraud’s new model data strategy product supporting all highest‑impact fraud models.
- Workforce Management Tools – Own the end‑to‑end Workforce Management product suite, leading the PM team behind forecasting, capacity planning, schedule generation, and real‑time operations for Card Servicing.
Requirements
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: a Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR a Bachelor's degree in any field and at least 4 years of Product Management experience.
Preferred Qualifications
Experience translating business strategy and analysis into consumer‑facing digital products.
Skills
Capital One Product Framework – proficiency in five key areas:
- Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions.
- Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence.
- Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
- Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership – Leads cross‑functional teams to solve customer problems and drive organizational alignment.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).
Pay
- Chicago, IL: $182,500 – $208,300 for Sr. Mgr, Product Management
- McLean, VA: $200,700 – $229,100 for Sr. Mgr, Product Management
- New York, NY: $219,000 – $249,900 for Sr. Mgr, Product Management
- Richmond, VA: $182,500 – $208,300 for Sr. Mgr, Product Management