Senior Manager, Product Management - US Card

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within the Customer Services & Strategy teams, we don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale.

Responsibilities

• Lead the charge on migrating US Card Recoveries onto Capital One’s next-generation data infrastructure (Modernized Core Platform), unlocking platform capabilities that drive an estimated $200M+ in annual recoveries and phasing out legacy tech.
• Accelerate the evolution of the Agent & Customer Assist Platform (AI & Servicing), building and scaling intelligent tooling that empowers agents and digital channels to assist millions of customers daily.
• Drive delivery for the Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.
• Contribute to Conversational AI solutions as part of the enterprise quality platform, scaling automated validation across customer interactions using GenAI servicing.
• Own the design, strategy and execution of fraud's new model data strategy product supporting all highest‑impact fraud models.
• Own the end‑to‑end Workforce Management product suite, leading the PM team behind forecasting, capacity planning, schedule generation, and real‑time operations for Card Servicing.
• Define long‑term product roadmaps, foster cross‑functional collaboration, and mentor a high‑performing team to deliver scalable, customer‑centric solutions that accelerate business value.

Requirements

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• OR a Bachelor's degree in any field and at least 4 years of Product Management experience

Qualifications

Preferred: Experience translating business strategy and analysis into consumer‑facing digital products.

Skills

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Pay

• Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management
• McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management
• New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management
• Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the offer letter. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).