Manager, Product Management – Small Business

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

About the role

We have a compelling opportunity to scale a high-value Services business for our Commercial customers—extending the success of our Consumer model across Commercial & New Payment Flows (CNPF). We are seeking a strategic and entrepreneurial Manager, Services to help drive this ambition in the Americas region. This role will lead the development and execution of the SME Services strategy, helping define and activate a strong go-to-market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across CNPF.

Responsibilities

• Lead the development and execution of the SME Services strategy across the Americas, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities.
• Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth.
• Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post-sale execution and client outcomes.
• Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time-to-value.
• Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market-facing forums as appropriate.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• Proven experience in strategy, go-to-market execution, or launching scalable products/services with commercial impact across complex, multi-market environments.
• Demonstrated ability to manage initiatives and influence outcomes against ambitious growth targets.
• Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.
• Prior people management or team leadership experience preferred; strong consultative problem-solving skills; effective executive communication and stakeholder management; comfort operating in highly matrixed, cross-functional settings.
• Relevant industry certifications preferred.
• Availability to be in the office 3 times per week.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance).
• Flexible spending account and health savings account.
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave).
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire.
• 10 annual paid U.S. observed holidays.
• 401k with a best-in-class company match.
• Deferred compensation for eligible roles.
• Fitness reimbursement or on-site fitness facilities.
• Eligibility for tuition reimbursement.

Pay

• Purchase, New York: $150,000 - $254,000 USD
• Arlington, Virginia: $150,000 - $254,000 USD

Schedule

This role requires availability to be in the office 3 times per week.