Manager, Product Management

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

About the role

The Security Solutions Organization (SSO) encompasses Mastercard's security offerings beyond the transaction. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business pain points. SSO provides cutting-edge services in the areas of Cyber Security, Identity & Fraud, and Disputes.

We are looking for a seasoned product manager within the Security Solutions space to play a key role in the commercialization/go-to-market execution for its products. This role is based in and supports the North American Market (NAM), and is designed to support a remote employee operating within the NAM business environment. The team’s goal is to ensure the long-term competitiveness of our payment network security solutions, for existing and new use cases; and to grow revenue by delivering more value to our customers.

This person will be part of a team of product managers and drive key activities including execution of the go-to-market strategy, defining the product value proposition and pricing, creating sales and delivery materials, and playing a key role in sales and delivery enablement to optimize revenue. The role will support products including First-Party Trust, Return Risk Intelligence, Scams, and new and emerging products in the First-Party Fraud and adjacent space.

Product Managers in Security Solutions at Mastercard:

• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Responsibilities

• Act as an expert, advocate, and champion for Security Solutions products (RRI, FPT, Scams, and new first-party fraud solutions)
• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement
• Play a key role in rolling out new solutions focused on existing and new segments, use cases (e.g., real-time alerts), and networks
• Prioritize development efforts as they align against business strategy
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• Engage with customers to capture client feedback (VOC, NPS) and identify opportunities for continuous product improvement
• Support externally facing customer engagements, including strategic customer discussions, product education, feedback capture, and follow-up needed to advance adoption and value realization
• Represent and support Mastercard participation in relevant industry forums and associations, including Merchant Risk Council, Global Anti-Scam Alliance, and Merchant Fraud Alliance, to gather market insights, strengthen ecosystem relationships, and inform product strategy
• Accountable for measuring and optimizing product usage KPIs—number of enrollees, number of active users, etc.
• Support the customer life cycle strategy to enable the business to acquire new customers and retain the customer base, increasing lifetime value
• Find revenue optimization opportunities by cross-selling and upselling, collaborating with different verticals

Requirements

• Payments industry experience
• Great project management skills: highly organized and able to deal with multiple and competing priorities
• Experienced in customer-facing roles—driving critical business discussions, deepening engagement, and demonstrating empathy to understand customer pain points
• Experienced in driving end-to-end execution of initiatives—particularly in a cross-functional environment, managing and prioritizing competing initiatives
• Strong communication and influencing skills to work with internal and external stakeholders, with the ability to clearly articulate problem statements and opportunity areas
• Strong analytical skills—analyze complex data sets, identify trends, and generate meaningful insights
• Experience in developing and executing go-to-market strategies for products and tactics to optimize revenue
• Demonstrated ability to work independently and with minimal day-to-day supervision
• Ability to quickly learn about technologies and navigate in a global business environment with colleagues located around the globe

Benefits

Mastercard benefits for full-time (and certain part-time) employees generally include:

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time, and 5 personal days (pro-rated based on date of hire)
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

Pay

• Purchase, New York: $130,000 - $221,000 USD
• Remote - Arizona: $113,000 - $192,000 USD