Manager, Product Development (SunPass Program Lead)

Essential Duties & Responsibilities

• Manages research and development activities related to the design, enhancement, and qualification of SunPass products and solutions.
• Works with cross-functional teams to ensure fulfillment of product requirements and transition products from development to commercialization.
• Aids in determining product delivery and deployment schedules for new releases, feature updates, and maintenance cycles.
• Acts as a technical consultant to the SunPass Operations team, leading testing and evaluation of innovative technologies.
• Ensures technology and product specifications align with SunPass business objectives.
• Oversees product delivery, managing schedules and tasks related to all aspects of product development.

Operational Governance & Reporting

• Develops and maintains a centralized inventory of SunPass products, solutions, and applications.
• Captures and tracks SunPass Operations initiative updates in compliance with reporting standards.
• Maintains oversight of input from all business units to ensure products meet functional and performance requirements.
• Identifies opportunities for improvement and lifecycle replacement needs; prepares documentation and summaries for leadership visibility.
• Collaborates with Toll Operations Business Intelligence team to develop dashboards and reporting tools for program performance monitoring.
• Safeguards Standard Operating Procedures (SOPs) are created and maintained, establishing a lifecycle process for updates.

Strategic Support & Emergency Response

• Gains detailed knowledge of all facets of SunPass Operations to support decision-making and implementation of initiatives.
• Serves in times of emergency to support state response efforts and ensure continuity of operations.
• Performs other duties as assigned.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, Operations Management, Project Management or other related field.
• Or equivalent work experience.
• Minimum of 7 years of tech industry, product engineering, operations, technology integration, or other related work experience.