Manager, Procurement Product Activation
About the role
Ramp's procurement product is transforming how companies buy. We've built the fastest intake-to-pay platform, 3x faster than traditional P2P workflows, with AI that automates sourcing, contract extraction, approval routing, and invoice matching in one place. Customers save an average of 16% on vendor spend annually and eliminate 46+ hours of manual purchasing work every month. As Manager of Procurement Activation, you'll lead a team of specialists working with Mid-Market customers, typically 100 to 999 employees, $50M to $100M in revenue, from discovery and configuration through go-live. Your team works directly with CFOs and controllers to redesign buying processes, and you'll build the system that makes these implementations excellent, repeatable, and fast. This role is foundational, with no playbook to inherit — you'll write the rules.
What You'll Do
Lead & Develop the Team: Hire, onboard, and develop Procurement Activation Specialists; own their ramp from week one to full independence. Run structured 1:1s and coaching that moves ICs from reactive to proactive, and from execution to insight. Build a team culture where CSMs, AMs, and AEs come to your team first, before things get complicated.
Define & Lead Strategy: Build the Procurement Activation playbook from the ground up: define what excellent looks like at every stage — discovery, configuration, customer education, go-live — and codify it so the team can execute it consistently and independently. Turn implementation patterns into structured product feedback that Engineering and Product can act on.
Operationalize & Scale: Build the implementation process to survive growth: as Ramp's procurement product ships new capabilities and the customer base expands, you're ahead of what needs to change. Spot systemic blockers across implementations, drive resolution across functions. Represent procurement activation in GTM planning, headcount conversations, and roadmap discussions.
What You Bring
Procurement depth that earns the room: you understand procure-to-pay workflows, approval structures, ERP integrations, and vendor management well enough that a Controller or VP of Finance trusts your judgment on the first call.
Real people development experience: you've managed or closely mentored ICs and can point to specific moments where someone's skills or confidence visibly changed because of how you worked with them. Formal management tenure matters less than the quality of those examples.
Cross-functional influence without authority: you get alignment from people who don't report to you, communicate clearly at every level — AE, CSM, AM, VP — and hold your position when priorities compete.
You've built something people actually use: a playbook, a training program, an escalation framework — something you created from scratch that outlasted your direct involvement and others adopted as their own.
Writes and speaks with precision: you can walk a Controller through a procurement workflow and brief a VP on why an implementation is stalling, on the same day, in the same register of credibility.
Nice to Have
Experience in a customer-facing implementation or success role at a procurement software company (Coupa, Zip, Procurify, Stampli, Ivalua, or similar).
Familiarity with AP automation, ERP integrations (NetSuite, QuickBooks), or invoice-to-payment workflows.
Background in CS, implementation, or solutions consulting in B2B SaaS.
Benefits
Full-time Ramp Employees (Global)
Flexible PTO
Unlimited AI token usage
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
To be determined