Manager, Process Manager- Global Payment Network

General Responsibilities

Cross-Functional Partnership
Collaborate with technical teams, stakeholders, and risk partners to ensure transaction processing products remain efficient, well-documented, and fully supported.
Act as a single point of contact to partnering with Product and Risk, ensuring successful execution of assessments, testing, audits, and regulatory requests.

Compliance & Risk Management

Drive issue remediation and closure to ensure risks are mitigated and issues are resolved timely.

Process Excellence & Documentation

Develop and maintain formal L2 process documentation, including procedures and process flow diagrams.
Establish and maintain team standard work to ensure a consistent, well-managed support model.

Qualifications

• Bachelor’s Degree or Military experience
• At least 2 years of experience in Process management or Rrisk
• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Leverage Lean certification or Six Sigma certification
• 5+ years of experience in Process management
• 5+ years of experience in Project management, Compliance, or Risk Management

Pay

Salaries for Manager, Process Management vary by location:

• Mclean, VA: $134,400 - $153,300
• Richmond, VA: $122,100 - $139,400
• Riverwoods, IL: $122,100 - $139,400

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Schedule

The role is expected to accept applications for a minimum of 5 business days.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.