Manager, Process Manager- Global Payment Network

Capital One · McLean, VA · 3 wk ago

Manufacturing$134k–$153k/yrFull-time

Overview

As a Manager of Process Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

Key Responsibilities

Content Management: Author and maintain high-quality technical specs, supplemental guides, and user-friendly documentation for non-technical audiences.
Process Optimization: Analyze stakeholder requirements and perform gap analyses to improve documentation clarity, usability, and cross-functional workflows.
Governance & Compliance: Manage document lifecycles, including version control, review cycles, and adherence to Enterprise/GPN risk management standards.
Support & Collaboration: Triage customer feedback and partner with Success teams to ensure content accuracy and a user-centric experience.

Basic Qualifications

Bachelor’s Degree or Military experience
At least 2 years of experience in Process management

Preferred Qualifications

Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
Lean certification or Six Sigma certification
5+ years of experience in Process management
5+ years of experience in Project management

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Application

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Contact

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Third Party Information

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.