Manager, Process Management - Personal Loans (Hybrid)

About the role

A possible career journey at Capital One includes positions such as Coordinator, Senior Coordinator, Principal Coordinator, Associate, Senior Associate, Principal Associate, Manager, Senior Manager, Director, Senior Director, and VP.

Responsibilities

• Process Documentation and Maintenance: Ensuring processes are documented as designed, executing necessary recovery actions, and escalating critical problems when appropriate.
• Communication and Support: Providing internal customer support and communicating updates on both new and established processes to internal clients and leadership.
• Project Management: Support of change management through project management as PL transforms to destination state.

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in Process Management, Project Management or Risk Management
• At least 2 years of experience leading technology delivery processes
• At least 2 years of experience designing, building and managing internal business processes
• At least 2 years of experience in technology controls or auditing
• At least 2 years of experience with Microsoft Office or Google Suite

Qualifications

• Bachelor’s Degree or Military experience preferred
• 4+ years of experience in Process Management, Project Management or Risk Management preferred
• 3+ years of Financial Services experience preferred
• 1+ years of experience with SQL preferred
• PMP, Lean, Agile or Six Sigma certification preferred

Benefits

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Schedule

This role is expected to accept applications for a minimum of 5 business days.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Contact Information

No agencies please.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com