Manager, Premium Client Service

Essential Duties And Responsibilities

• Oversee all aspects of contractual obligations related to assigned accounts.
• Maintain updated contract files with all relevant correspondence.
• Meet with accounts on a regular basis.
• Function as liaison for assigned internal departments (Box Office, Enterprises, Basketball Operations, Security, etc.).
• Affiliate with renewals of accounts.
• Track all expenditures against established budgets.
• Manage and maintain expense reports.
• Affiliate in the creation and implementation of the Operations Manual for the Premium Services department.
• Function as liaison with internal HEAT Group partners, including CSC, Pritchard, Levy Restaurants, etc.
• Meet on a regular basis with other department members to provide direction, communication, and other information as necessary.
• Attend various private and corporate events as a representative of the Sales Division.
• Prepare reports and summaries for review of Sr. Director as requested.
• Manage all part-time staffing functions, including recruiting, hiring, onboarding, training, scheduling, attendance tracking, and payroll approvals.
• Lead workforce operations for events and premium services, ensuring proper staffing coverage, service standards, and collaboration with HR, Payroll, Security, Operations, and Leadership.
• Drive employee performance and engagement through coaching, recognition programs, performance management, and ongoing development to support exceptional guest experiences.

Desired Qualifications

• Bachelor's degree (B. A.) or equivalent from college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.