Manager, Premium Audit

Overview

The Premium Audit Manager is responsible for leading and managing a Premium Audit team who conduct virtual and some physical audits across various lines of business, with a focus on Workers' Compensation and General Liability. This role oversees service delivery, staff development, vendor management, and regulatory compliance within the Premium Audit function. The manager oversees daily operations, provides strategic direction, and fosters a culture of excellence aligned with AmTrust's mission, vision, and values.

Responsibilities

• Team Leadership & Management
  • Supervise a remote team of 12–16 Senior Premium Auditors & Premium Auditors.
  • Performs coaching, mentoring and performance management to ensure team success.
  • Performs all necessary management functions to meet production goals and to assure that compliance and performance standards are achieved.
  • Lead recruitment, onboarding, and ongoing development of audit staff.
• Audit Execution & Performance Management
  • Audit Completion Targets: Ensure timely completion of assigned audits in alignment with departmental production goals and service level agreements (SLAs).
  • Inventory Management: Maintain a balanced and achievable audit inventory across the team to optimize workflow and efficiency.
  • Performance Monitoring: Track and report individual and team performance metrics including audit volume, turnaround time, and error rates.
• Training & Development
  • Support training on audit systems, policy management platforms, and other relevant applications.
  • Provide technical guidance and support to team members.
• Quality Assurance & Reporting
  • Analyze audit findings, resolve discrepancies with insureds, agents, and underwriters.
  • Prepare and present monthly reports on team productivity, audit quality, and other performance metrics.
• Regulatory Compliance
  • Ensure audit practices comply with state regulations and company filings.
  • Identify and maintain procedures for accurate classification of auditable business.
• Customer and Agent Relations & Collaboration
  • Collaborate & support insureds and agents audit inquiries and/or disputes within region.
  • Build and maintain strong relationships with internal and external stakeholders.
• Continuous Improvement
  • Stay informed of industry trends and market demands to guide departmental practices.
  • Contribute to process improvements and strategic initiatives within the Premium Audit department.

Required Qualifications

• Bachelor's degree from a four-year college or university.
• Minimum of 5 years of relevant experience in premium audit or related field.
• Proven accountability and ownership of responsibilities.
• Strong business acumen and understanding of industry concepts.
• Excellent written, verbal, and interpersonal communication skills.
• Exceptional organizational skills and attention to detail.

Preferred Qualifications

• APA (Associate in Premium Audit) designation or willingness to obtain.

Pay

The salary range for this role is $76,600 – $110,000 a year. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics. This range may be modified in the future.

Benefits

• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off