Manager, Pre-Sales Operations

About the role

As a key member of the Syndigo team, you will be responsible for supporting the growth and success of our client base by providing exceptional customer service and technical assistance.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Diagnose and resolve technical issues related to product usage
• Provide training and support for new and existing clients
• Collaborate with cross-functional teams to ensure seamless support processes
• Document and escalate complex issues to senior support staff

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in customer support or technical assistance
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with web-based technologies and software applications
• Knowledge of customer relationship management systems
• Ability to manage multiple tasks and prioritize effectively

Skills

• Customer service skills
• Technical troubleshooting abilities
• Effective written and verbal communication

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Employee referral program
• Health insurance coverage
• 401(k) retirement plan

Pay

Competitive salary based on experience

Schedule

Full-time position

Contact

If you are interested in this opportunity, please apply online or contact us at [email protected]