Manager, Post-Sales Solution Architecture

About the role

You'll lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity. Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow.

Responsibilities

• Set the team's strategic direction and personally own your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard.
• Coach your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center.
• Hire, develop, and retain a skilled SA team that's equally credible with developers, architects, product leaders, and content teams—and build an environment where they can do their best work.
• Connect Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.
• Partner closely with Sales to drive expansion opportunities and work with Product and R&D to ensure customer feedback shapes roadmap priorities.

Requirements

Must-have qualifications include experience leading technical ICs in a high-growth environment, a strong technical foundation, track record of driving customer retention and expansion, proactive risk identification, clear communication, and familiarity with AI technologies and tooling.

Qualifications

• 5+ years in solution architecture or technical customer-facing roles
• 2+ years managing customer-facing, technical teams
• Experience with headless CMS, headless ecommerce, or developer-focused SaaS
• Familiarity with content workflows, editorial tooling, or digital experience stacks
• Experience influencing product direction through post-sales customer insight and team feedback

Skills

Must-have skills include experience leading technical ICs in a high-growth environment, a strong technical foundation, track record of driving customer retention and expansion, proactive risk identification, clear communication, and familiarity with AI technologies and tooling.

Benefits

Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Backed by Netlify, Vercel, the founders of Twitter and Medium, Heroku’s ex-CEO, and leading VCs like ICONIQ Growth, Threshold Ventures, and Lead Edge Capital, Sanity is at the epicenter of the modern digital product development stack.

Pay

Competitive stock options program and location-based salary

Schedule

A healthy work-life balance that accommodates individual and family needs