Manager, Planning & Performance

Major Responsibilities

• Own Airbel’s annual planning cycle: translate strategic direction into departmental and sub-departmental OKRs, working with portfolio leads to set measurable goals aligned to the Delivery Letter.
• Design and maintain data collection processes, indicators, and reporting mechanisms — leveraging AI-enabled tools where possible — that give leadership clear, timely visibility into progress.
• Synthesize and present periodic progress reports to leadership, surfacing trends, risks, and opportunities to inform decision-making.
• Career Development: Coordinate efforts to advance the department’s GEDI objectives within the annual planning and monitoring cycle.

Knowledge Management & Learning

• Own the architecture for how Airbel gathers, stores, organizes, and shares information across a distributed, multi-disciplinary team.
• Maintain intuitive, reliable systems and routines — from centralized repositories and documentation standards to synchronous learning sessions — exploring AI and smart automation to reduce manual upkeep and improve discoverability.
• Build lightweight, sustainable processes for capturing project-level lessons and making them accessible across teams.
• Ensure critical documentation and file management is current, well-organized, and easy to navigate.

Departmental Meetings & Knowledge Sharing

• Plan and facilitate departmental meetings with effective agenda development, facilitation, and follow-up that inform, inspire, and enhance learning.
• Identify and create opportunities for cross-team knowledge sharing, ensuring meetings and convenings surface insights and lessons that strengthen Airbel’s collective work.
• Foster a culture of transparency and collaboration through regular communication routines and engagement initiatives.

People Operations Coordination

• Facilitate and project-manage the department’s annual performance evaluation cycle, ensuring timelines, communications, and deliverables run smoothly.
• Manage Airbel’s annual Pulse survey end-to-end, from design and execution to data analysis and presentation of findings to leadership.

Job Requirements

• 6–8 years of experience in strategic planning, operations, or a similar role in a complex, global organization — ideally in a humanitarian, development, or research context.
• Demonstrated ability to design, build, and improve organizational systems and processes (e.g., goal-setting frameworks, knowledge management infrastructure, reporting dashboards, governance routines).
• Strong experience with OKR or similar performance management frameworks, including the ability to facilitate goal-setting processes with diverse stakeholders.
• Proven facilitation skills with experience leading meetings, workshops, and cross-functional convenings that drive alignment and action.
• Strong technical skills with productivity and project management tools (e.g., Microsoft 365, Power Automate, Excel scripting) and demonstrated ability to build AI-enabled workflows for reporting, knowledge management, and process automation.
• Excellent organizational skills, strong attention to detail, and a proven ability to manage multiple competing priorities in a fast-paced environment.
• Strong interpersonal and cross-cultural communication skills (written and verbal) to engage diverse global stakeholders, gather feedback, and drive adoption of new processes and tools.