Manager Pharmacy Account Support

Duties and Responsibilities

• Develop and implement strategies relating to Pharmacy sales and account management.
• Ensure that our customers’ and members’ expectations around pharmacy are matched by our corporate and divisional strategies and goals.
• Respond to Requests for Proposals (RFP’s), Requests for Information (RFI’s), re-price existing pharmacy benefits components, facilitate program buy-ups, etc.
• Communicate our pharmacy strategy, pricing, and programs to Capital Sales, customers, and brokers - in layman’s terms.
• Integrate pharmacy benefit management into our Health Plan Business by serving as the external Subject Matter Expert for pharmacy benefits.
• Represent pharmacy at customer business reviews, finalist meetings, benefits consultant meetings, and prospecting for new pharmacy business.
• Ensure that information on pharmacy products dispersed to customers is reliable, complete, and easy to understand.
• Create and provide presentations to decision makers and senior staff of external current and prospective customers to address questions about pharmacy programs and offerings.
• Provide market insights into the health care landscape and pharmacy benefit solutions at a national/local level to remain competitive.
• Make recommendations to Health Plan Business to increase pharmacy membership penetration.
• Participate on task forces, workgroups, and committees responsible for projects having major pharmacy sales and account management impacts.
• Manage staff and resources including hiring, development, coaching, and counseling and annual performance reviews for direct reports.
• Partner with PBM Sales team (new and renewal) to monitor opportunities and deliver results.
• Partner with Capital Marketing team to educate sales, providers, brokers on pharmacy solutions.
• Aid sales with reporting requests and pharmacy data intelligence.

Skills

• Excellent leadership, decision making, analytical, organizational, planning, presentation, problem solving, sales, verbal and written communication skills.
• Ability to make complex decisions.
• Proficient in current industry standard PC applications and systems.

Knowledge

• Extensive knowledge of traditional pharmacy, specialty pharmacy, and pharmacy benefit management marketing concepts, sales methodologies, management principles and the health insurance industry.

Experience

• Seven years’ experience in management of sales and/or account management functions in health care including managing direct reports.
• Five years’ experience in sales and/or account management within Pharmacy Benefit Management or Specialty Pharmacy.
• Two years’ experience in consulting, sales, and/or account management within Benefit Consulting company preferred.

Education and Certification

• Pharmacy degree required.
• Valid state license to practice pharmacy required.
• MBA, general business, or marketing degree preferred.

Location

This position requires onsite work Tuesdays and Wednesdays each week in Harrisburg, PA.

Travel

Travel required up to 10% within surrounding counties.

Benefits

• Medical, Dental & Vision coverage
• Retail Retirement Plan
• Generous time off including Paid Time Off, Holidays, and Volunteer time off
• An Incentive Plan
• Tuition Reimbursement