Account Manager

KEY RESPONSIBILITIES

• Client Relationship Management: Develop and maintain strong relationships with clients by understanding their needs, proactively addressing concerns, and providing excellent customer service.
• Serve as the main point of contact for their assigned account management matters.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Afford assistance with challenging client requests or issue escalations as needed.
• Ensure the timely and successful delivery of our solutions according to our contractual obligation.
• Presentation and Communication: Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Manage client input and feedback for all projects with detailed directions and timelines.
• Sales and Quota attainment: Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Cross-sell and upsell additional products and services to existing clients.
• Collaborate with your sales manager to develop a strategy to introduce your clients to new products.
• Afford assistance in contract negotiation to close agreements and maximize profits.
• Reporting and Analysis: Track sales performance, analyze market trends, and provide insightful reports to management.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Afford accurate and timely forecasting and reporting for management visibility.
• Cross-functional Collaboration: Work closely with marketing, product development, customer support, and other internal teams to ensure smooth client experience.
• Collaborate with the marketing team to execute the lead generation program.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE

• Education Required: AS/BA degree or equivalent in business, healthcare, IT, or related area.
• Experience Required: Experience delivering client-focused solutions to customer needs.
• Proven work experience as an Account Executive/Account Manager or relevant role.
• Effectively present complex information in an organized manner both verbally and in writing to decision-makers.
• Two to four years of sales management is preferred.

REQUIRED SKILLS

• Excellent communication and interpersonal skills.
• Strong sales acumen and negotiation abilities.
• Ability to build rapport and establish trust with clients.
• In-depth knowledge of the product/service and industry landscape.
• Strategic thinking and problem-solving skills.
• Strong organizational and time management skills.
• Proficiency in CRM systems and sales tools.