Manager, People Operations

This role will own two pillars:

• Roughly 30% of your time lives in payroll, working side by side with accounting on processing, tax compliance, and employee expense report management across US and international jurisdictions.
• The remaining 70% is HR operations: supporting global benefits administration across the US, Chile, India, UK, and EOR countries; compliance program management; HRIS ownership including a new platform implementation; leave management; and vendor relationships across our benefits broker network and HR tech stack.

About the role

You're based in our Baltimore headquarters, reporting directly to the VP of Human Resources. The benefits frameworks, compliance calendars, and HRIS infrastructure you build is what the entire global People team depends on, regardless of how reporting lines are structured.

Responsibilities

• You've owned payroll before not just watched it happen, but been accountable for accuracy, tax filings, and vendor relationships.
• Compliance complexity energizes rather than exhausts you. Multi-state, multi-country HR and payroll compliance is where you do your best work.
• You can run a benefits open enrollment and a payroll audit in the same week without dropping either.
• You've managed an HRIS implementation or migration and know what good change management looks like from the inside.
• You build processes where none exists.

Requirements

• 5+ years of progressive HR operations experience with direct, accountable exposure to payroll management.
• Hands-on global or multi-state payroll processing experience: you've been responsible for the output, not just informed of it.
• Experience managing an employee expense report process end to end including reviewing submissions, coordinating approvals, and ensuring timely payment in partnership with Accounting.
• Working knowledge of US benefits administration: open enrollment, FMLA, ADA accommodations, 401(k), HSA, and state-mandated leave programs across multiple jurisdictions.
• HRIS proficiency such as experience managing a platform migration or implementation, not just day-to-day use.
• Strong command of US employment law (FLSA, FMLA, EEO, ERISA, NLRA, ADA) and comfort navigating multi-country compliance requirements.
• Excel and data skills strong enough to build and audit payroll reconciliations and benefits reports independently.
• Bachelor's degree in HR, Business, or a related field, or equivalent practical experience.

Qualifications

• Comprehensive health, dental, and vision (Cigna)
• 401(k) with 3% match, 100% immediately vested
• HSA with quarterly company contributions
• Company-paid short/long-term disability, life and AD&D insurance
• Employee Assistance Program (EAP) — confidential counseling, legal, and financial support
• Pet insurance and discount program