Manager, People Operations

Key Responsibilities

• Own the People Operations function, including payroll operations oversight, benefits administration governance, HRIS management, and employee data integrity
• Ensure accurate, timely, and compliant execution of all payroll and benefits-related processes in partnership with the Sr. Payroll & Benefits Specialist
• Serve as operational owner for employee lifecycle processes including onboarding, changes, and offboarding workflows
• Monitor operational performance of People systems and workflows, ensuring scalability, accuracy, and efficiency
• Provide oversight of bi-weekly payroll operations in partnership with the Sr. Payroll & Benefits Specialist and Finance
• Oversee benefits administration processes and vendor relationships in partnership with brokers and external providers
• Support annual open enrollment planning, system readiness, and benefits program execution
• Ensure payroll and benefits systems are properly configured, integrated, and maintained
• Support performance management processes, talent reviews, and succession planning initiatives
• Partner with leadership to strengthen employee engagement and organizational health
• Collaborate with Talent Acquisition and onboarding teams to ensure a strong candidate and new hire experience
• Contribute to the design and continuous improvement of scalable people programs and practices
• Own and optimize the HR technology stack (HRIS, payroll systems, benefits platforms, and workflow tools)
• Ensure accuracy, integrity, and consistency of employee data across all systems
• Design, implement, and continuously improve People Operations workflows and automation
• Develop reporting frameworks and dashboards to support People Operations visibility and decision-making
• Lead system enhancements, integrations, and process improvements in partnership with cross-functional stakeholders
• Ensure compliance with federal, state, and local employment laws across 39 states related to payroll, benefits, leave administration, and HR operations
• Monitor employment law changes and implement necessary updates to policies, procedures, handbooks, and HR practices
• Develop, maintain, and update HR policies and the Employee Handbook to ensure legal compliance and alignment with business needs
• Maintain audit readiness for payroll, benefits, HRIS, and employee records through effective controls and documentation
• Identify compliance and operational risks and implement corrective actions to mitigate exposure and maintain data integrity
• Support regulatory filings and reporting requirements, including EEO-1 and other federal and state compliance obligations
• Partner with Finance on payroll reconciliation, reporting, and general ledger alignment
• Collaborate with Talent Acquisition, People Business Partners, and IT to ensure seamless employee lifecycle execution
• Provide operational insights and recommendations to People leadership to support scaling decisions

Qualifications

• 5–7+ years of progressive experience in People Operations, HR Business Partnering, or a related role
• Bachelor’s degree in Human Resources, Business Administration, or related field
• Strong knowledge of HR practices and employment laws (PHR, SPHR, SHRM-CP a plus)
• Demonstrated experience supporting core HR functions, including performance management, employee relations, payroll, and benefits
• Experience managing HR systems (HRIS, payroll, benefits platforms) and improving processes
• Proven ability to analyze data, identify trends, and translate insights into actionable recommendations
• Strong interpersonal and consulting skills, with the ability to influence and build relationships across all levels of the organization
• Excellent written and verbal communication skills, including experience presenting to leadership
• High level of discretion and ability to handle sensitive information with confidentiality
• Strong organizational, problem-solving, and project management skills
• Experience in a fast-paced, high-growth environment preferred