Manager, People Operations

About the role

This role will lead and scale the People Ops function for the Americas, building the systems, processes, and team that deliver a seamless employee experience from onboarding through offboarding while ensuring accuracy, compliance, and operational excellence across HRIS, payroll, benefits/LOA, immigration, and EOR workflows.

Responsibilities

• Lead and develop the regional People Operations function; own end-to-end employee lifecycle operations (onboarding/orientation, background checks, HRIS data integrity, payroll inputs/changes, benefits and leaves, offboarding) with a strong focus on delivery quality and compliance.
• Drive operational excellence by codifying and maintaining regional SOPs, managing the PNT Jira helpdesk queue, and setting clear workflows and standards that are consistent with global guidance.
• Partner cross-functionally with Payroll, IT, Compliance, and Finance/AP on accurate and timely transactions, audits, vendor coordination, invoicing/POs, and change control (e.g., Sequoia/PrismHR, Deel/Papaya).
• Oversee immigration/global mobility processes and EOR transitions, aligning stakeholders and vendors to ensure compliant, on-time execution and a great employee experience.
• Maintain regional compliance standards (e.g., I-9/E-Verify, ACA reporting, mandatory trainings), and proactively improve controls and documentation for audits and reviews.
• Support our Americas expansion as we establish sites in Toronto, Mexico and Brazil.

Requirements

• 6 or more years of People Operations experience with 2+ years leading or mentoring a team in a high-growth tech environment
• Hands-on ownership across the employee lifecycle (onboarding/orientation, HRIS data integrity, payroll inputs, benefits and leaves, offboarding) with strong US compliance knowledge (I-9/E-Verify, ACA, mandated trainings)
• Proficiency with HRIS and ticketing; experience with BambooHR and managing a helpdesk queue/SLAs is a plus
• Vendor and program management experience with PEO/EOR and benefits/payroll partners (e.g., Sequoia/PrismHR, Deel, Papaya)
• Clear, concise communication skills; ability to build SOPs, document processes, and enforce standards in a fast-moving, global environment
• Ability to be resilient, learn quickly and adapt to the organizational culture and ways of working in a dynamic environment

Qualifications

• Experience scaling People Ops in a global fintech environment
• Experience successfully proposing new solutions across a landscape of diverse decision makers with determination
• Experience coordinating immigration/global mobility workflows and vendor partners (e.g., counsel, trackers, approvals) for the US
• Experience managing EOR transitions and cross-border onboarding in the Americas (US, Canada, Mexico, Brazil)

Skills

• Strong organizational and project management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of HRIS and payroll systems
• Experience with cloud technologies such as Slack, Zoom, Google Suite, Confluence, and BambooHR

Benefits

At Airwallex, we offer a competitive compensation package, including a salary range of $175K - $210K, health insurance, retirement plans, and a range of other benefits.

Pay

$175K - $210K

Schedule

Hybrid role based in San Francisco