Manager, People Delivery & Technology Enablement

About the role

The Job Description Manager, People Services Delivery & Technology Enablement leads the design, enablement, and continuous improvement of technology-driven People services at Delta Dental. This role is responsible for translating business and workforce needs into scalable, human-centered solutions across People processes, platforms, and service delivery models.

Responsibilities

• Lead the People technology strategy and service delivery for Core HR, Talent, Learning, Benefits, and Compensation platforms to modernize operations and enhance the employee experience.
• Translate business priorities into scalable workflows and system configurations, prioritizing out-of-the-box functionality and intelligent automation over manual processes.
• Partner with IT and vendors to manage platform governance, release cycles, and system testing, ensuring technical enhancements resolve operational friction with speed and rigor.
• Establish data governance standards and reporting definitions to ensure metric consistency and data integrity across all People Services platforms.
• Develop actionable People insights and executive dashboards that translate complex quantitative data into clear recommendations for business leadership.
• Direct complex, cross-functional initiatives from intake to implementation, managing scope, risk, and stakeholder alignment across HR, Finance, and IT.
• Build operational momentum by coordinating multiple workstreams to diagnose issues, define ownership, and ensure the sustained adoption of new HR solutions.
• Serve as a trusted advisor to HR and business leaders on technology enablement, balancing scalability, compliance, and implementation feasibility.
• Drive change enablement through proactive stakeholder engagement, clear communication, and practical rollout planning to accelerate enterprise alignment.
• Evaluate emerging HR technologies to identify business-aligned use cases that improve service delivery efficiency and long-term technical ROI.

Qualifications

• 8+ years professional experience with Bachelor’s degree; Additional experience may be accepted in lieu of education or degree
• 1+ years supervisory/management role
• 7+ years of progressive experience in HR operations, HR technology, People analytics, service delivery, transformation, or program leadership.
• Experience leading complex People technology or service delivery initiatives in a matrixed or enterprise environment.
• Experience partnering across HR, Technology, and business teams to improve processes, implement systems, and drive measurable operational outcomes.
• Experience working with workflow optimization, case management, service delivery models, reporting, or automation initiatives preferred.
• Strong understanding of HR processes, service delivery models, and People systems, including HCM, Talent, Learning, Help Desk, case management, and reporting tools.
• Demonstrated ability to translate business needs into process design, workflow requirements, system configuration direction, and scalable operating solutions.
• Strong understanding of emerging technologies, AI-enabled tools, and intelligent automation use cases within HR and shared services environments.
• Ability to evaluate new technologies pragmatically and apply them in ways that improve efficiency, experience, and business outcomes.
• Advanced analytical, problem-solving, and structured decision-making skills.
• Strong data storytelling capabilities, including the ability to turn data into action for executive and operational audiences.
• Prominent ability to lead complex initiatives through ambiguity, align diverse stakeholders, and drive execution without relying solely on formal authority.
• Strong communication, facilitation, and stakeholder management skills.
• Sound judgment and ability to balance innovation with governance, compliance, and operational practicality.