Manager – Payments Team (Remote Opportunity)

About the role

The role involves Payment Product Management & Strategy, Global Vendor Certification & Solution Enablement, Alternative Payment Methods & Digital Payments, Agile Delivery & Execution, Team Leadership & Accountability, Fraud, Risk & Compliance, and KPI Tracking & Reporting.

Responsibilities

• Support and execute the global payment product roadmap across digital and in-property channels.
• Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms.
• Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals.
• Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams.
• Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms.
• Support development and execution of standardized certification frameworks, validation processes, and rollout plans.
• Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements.
• Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments).
• Assist with integration of payment solutions across web, mobile, and property environments.
• Monitor industry trends and recommend opportunities to improve payment capabilities.
• Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs.
• Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements.

Qualifications

• 5–7+ years of experience in payments or payment product management.
• 2–3 years of people management experience, including managing FTEs and/or contractors.
• Experience working with payment systems, payment service providers, or digital commerce platforms.
• Exposure to global vendor ecosystems and coordination of integrations or certification activities.
• Experience working in agile environments and familiarity with tools such as JIRA, Smartsheet, Confluence or similar platforms.
• Strong collaboration and communication skills with the ability to work across technical and business teams.
• Experience contributing to system implementations, integrations, or technology deployments.