Manager, Patient Scheduling Center

About Us

The Patient Scheduling Center (PSC) is designed to streamline the scheduling process and reduce wait times for patients. The goal of the PSC is to make the right appointment, at the right time with the right provider. A centralized scheduling department/call center helps ensure that patients receive timely access to the care they need. The PSC provides a single point of contact for outpatient services including primary care and specialty practices, therapies, and ancillary services. The department is often the first introduction for patients and families needing an appointment at Valley Children’s. The PSC deals solely with referrals and requests for patient appointments coming to the PSC by paper, electronic referrals, or phone calls.

Job Summary

This position plans, coordinates, and manages all activities of the Patient Scheduling Center department in order to achieve quality customer service, data collection, and financial objectives. Accountable for the effective and efficient daily operations of the department's management of outpatient referrals, scheduling of outpatient visits at multiple locations throughout the organization and scheduling at primary care locations.

Provides departmental leadership for staff and is responsible for recruitment, retention, training, budgeting to include managing hours worked by volume, customer service, prioritizes accountabilities, maintaining relationships with other key departments. Closely monitors staff productivity and staff's department accordingly. Works collaboratively with the Director, Patient Access to maintain open communications intra-departmentally and to support the department and hospital's goals, policies, and procedures. Effectively manages relationships with outpatient departments and works in cooperation with them to meet shared goals. Ensures a team focus on customer service by providing training and setting expectations.

Qualifications

• Education: College Degree - 4 year (required)
• Or Equivalent Experience: In lieu of degree (required)
• Work Experience: Minimum five (5) years progressively responsible experience in patient access and in complex organizations with large departments responsible for authorization coordination (required)
• Minimum ten (10) years Experience that demonstrates a mastery of the job content through success in this role in multiple organizations (preferred)

Skills And Abilities

• Qualified candidate must be customer service focused and possess excellent written and verbal communication skills.
• Strong leadership, relationship building and interpersonal skills while working effectively with a variety of groups and interests across organizational levels is required.

Compensation Range

$48.54 - $70.60

Schedule

Day (United States of America)

Position Exempt

Yes

FTE %

100

Scheduled Weekly Hours

40

Daily Hours

8