Manager, Patient Service Center

Job Overview

The Patient Service Center Manager is responsible for all day-to-day operations of the Patient Service Center and staff. The Manager establishes policies, procedures, strategies, and tactics for the Patient Service Center, and aligns with the clinics and regulatory compliance to ensure patient satisfaction. The Manager executes tactical objectives and fulfills our commitment to superior patient service and a positive patient experience. The Manager plays a critical role in planning and executing AltaMed’s Centralized Patient Service Center as well as working with Human Resources staff to recruit, interview, hire, and employ an appropriate number of employees.

Minimum Requirements

• A bachelor’s (BA/BS) degree with 2 years of experience at a management/supervisory level or a high school graduate with 5 years of experience at a management/supervisory level is required.
• A minimum of 4 years of contact center experience, 3 years in Customer Relationship Management (CRM), and 3 years working with call center/ACD phone systems.

Compensation

Compensation: $83,478.29 - $104,347.86 annually. Compensation Disclaimer: Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.