Manager, Patient Services

Responsibilities

• Performs to required standards for job specific responsibilities and technical competencies.
• Hiring, training, developing, and communicating with staff.
• Financial Management:
  • Develops, monitors, and achieves budget goals.
  • Manages labor and non-labor expenses to budget or flex budget.
  • Manages revenue to budget to maximize potential revenue.
• Talent Management: EPE/Service:
  • Responsible for patient satisfaction scores within assigned area(s).
  • Responsible for upholding PROMISE standards of direct reports and team members.
• Quality: Responsible to achieve quality goals for assigned area(s). Manages and promotes continuous process improvements in assigned area(s).
• Performance Management: Responsible to provide staff feedback on performance, including on-time appraisals and coaching. Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Qualifications

• Bachelor’s degree in a related field, or the equivalency.
• Four years of progressively more responsible leadership experience.
• Master's degree in a related field, or the equivalency. One year of experience in a supervisory capacity preferred.