Manager Patient Care Services

About the Role

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Leads and develops staff, manages budgets, ensures regulatory compliance, and collaborates with a multidisciplinary team to optimize patient outcomes and satisfaction.

Responsibilities

• Maintains operational responsibility for nursing and health care services on the unit.
• Promotes positive customer relations with physicians, patients, families, visitors, and employees.
• Follows up on complaints and provides feedback.
• Monitors level of patient, staff, and physician satisfaction.
• Promotes collaboration regarding patient care issues with various staff levels and disciplines.
• Ensures staff participation in orientation, mandatory and continuing education programs, and other staff development opportunities in collaboration with the leadership team and Education Staff.
• Plans unit conferences, educational endeavors, and in-service meetings for staff.
• Ensures quality and appropriateness of care is maintained, monitored, and relevant action plans are developed and implemented.
• Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
• Assures appropriate delegation and supervision of patient care.
• Assists with implementation, maintenance, and monitoring of capital needs and operating budgets for patient care services area.
• Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining, and evaluation of staff.
• Analyzes, monitors, and implements appropriate customer service techniques on assigned unit.
• Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences, and staying current with trends in nursing care practices and management methods.
• Maintains regulatory readiness.
• Performs other duties as required or requested.

Requirements

• Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience OR associate’s degree with 5 years of nursing-related experience.
• Licensed as a Registered Nurse to practice nursing in Michigan.
• BLS Certification.

Preferred Qualifications

• Master’s degree in a related program.
• A minimum of 2 years’ leadership experience.
• ACLS Certification.

Skills

• Knowledge of the patient population on the assigned unit and CMS and Joint Commission regulations.
• Ability to perform chart audit and process review.
• Manages highly sensitive patient, family, and system information.
• Demonstrates the ability to work in a fast-paced environment utilizing tact, patience, and diplomacy.
• Maintains knowledge and awareness concerning hazardous waste and quality control.
• Maintains knowledge and awareness of Michigan Department of Public Health standards.
• Demonstrates experience in team-building skills and self-directed work teams.
• Knowledge of occupational health and safety, ergonomics, workers’ compensation, and OSHA regulations.
• Demonstrates ability to communicate a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrates ability to interact with people at various levels in a courteous, tactful, and poised manner.
• Demonstrates ability to effectively prioritize work, delegate to others, communicate with a culturally diverse population, and facilitate processes to ensure efficiency and cost-effectiveness.
• Computer skills.

Schedule

• Full-time.
• Daily work times: 0800–1600.
• Hours per pay period: 80.
• On-call: No.
• Weekends: No.