Manager Patient Access - Nazareth Hospital - (100% Work Onsite - Philadelphia, PA)

POSITION PURPOSE

100% Work Onsite Position - Philadelphia, PA
Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to obtain reimbursement for services rendered.
Responsible for leading and directing the work of all onsite front-end operations within the Patient Access department.
Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.

Essential Functions

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Manages Patient Access staff, processes & systems, and coordinates activities that may focus on onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, pre-service notification and authorization, securing insurance and demographic information prior to service, and support coverage of other departmental divisions.
• Responsible for front end unbilled management and denial prevention.
• Responsible for managing of performance metrics to drive best practice processes and financial gain.
• Provides guidance and direction to assigned staff in multiple locations (Inpatient Admissions, Outpatient Registration, Emergency Department Registration, Financial Counseling, and other onsite/offsite locations) to ensure effective integration and coordination of departmental work activities and quality job performance.
• Serves as local liaison for system issues and serves as technical advisor and resource to staff. Provides similar support to non-centralized registration areas.
• Manages the development of colleague work schedules to ensure cost effective staffing that meets customer requirements.
• Serves as a subject matter expert for developing training materials, systems, procedures, and new programs. Leads the redesign of registration processes and systems to improve overall patient experience, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes.

Qualifications

• Demonstrated knowledge of all aspects of patient access operations, including but not limited to; patient registration, point-of-service, medical necessity, bed management and collections, as normally obtained through a Bachelor’s degree in Healthcare or Business Administration, or a related field, or an equivalent combination of education and experience.
• Three (3) to five (5) years of relevant patient access/intake experience with documented evidence of performance achievement, history of operational process improvement suggestions and voluntary commitment to projects/teams may substitute for education.
• Three (3) to five (5) years supervisory experience required.
• Experience in a complex, multi-site environment preferred.
• Customer service background is strongly preferred.
• Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems.
• Must be proficient in the use of Microsoft Office business software.
• Maintains current knowledge of registration/pre-service processes, bed management (as assigned) and point-of-service collections, processes and systems; regulatory and 3rd party payer issues and requirements.
• Must become familiar with local charity policy and payment options.

Skills

• Dynamic communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers.
• Ability to communicate and work with patients, physicians, physician office personnel, associates, multiple direct patient care providers and others in order to expedite the registration/intake process.
• Displays ongoing leadership in promoting positive attitudes and ensuring exceptional customer service.
• Capability and flexibility to develop skills needed as a change agent; Ability to form partnerships through consensus.
• Serves as a change agent, coach, mentor, team builder and facilitator.
• Effective critical thinking, problem solving, analytical analysis and decision-making skills.
• Strong quantitative and analytical abilities to process and display data.
• Flexible work style, tactful, poised, and patient.
• Ability to handle a high degree of pressure, heavy workloads, multiple requests, numerous interruptions, and short deadlines in a positive manner, establishing priorities for effective work completion.
• Adapts quickly to changing conditions, assimilating new processes into job functions and taking ownership.
• Exhibits superior management skills that emphasize team-building and strong leadership with the ability to provide clear direction to the department, while also functioning as an individual contributor.

Benefits

Not specified

Pay

$31.8795-$47.8193

Schedule

Day Shift