Manager, Partner Success (Independent Schools)

Key Responsibilities

• Directly manage 4-6 Partner Success Managers, supporting them in their development, execution, and performance.
• Set clear expectations and foster a culture of high standards, accountability, and shared success.
• Lead regular 1:1s, team meetings, and performance reviews.
• Uplift the team through real-time feedback, mentorship, and leading by example.
• Serve as a trusted advisor to your own set of partner schools and set an example through your own work.
• Secure and lead meetings with senior leaders and schools within direct report portfolios.

Partner Portfolio Ownership

• Own a portfolio of partner schools and serve as their primary strategic contact.
• Deliver proactive, data-informed guidance and help partners achieve maximum value from the GiveCampus platform.
• Model best-in-class partner engagement, communication, execution and senior level relationship development.

Strategic Planning & Execution

• Partner with the head of the department and cross-functional leads to identify and drive team-level priorities and process improvements.
• Help shape the evolution of Partner Success operations, tools, and KPIs.
• Contribute to recruiting, hiring, onboarding, and training of new team members.

Collaboration & Reporting

• Collaborate across functions to identify opportunities, resolve issues, and support shared goals.
• Monitor team performance and partner health using internal dashboards and reports; synthesize insights and recommend actions.
• Elevate trends and insights from your team to inform product and strategic direction.