Manager, Partner Success

About the role

The Manager of Partner Success reports to the Vice President, Partner and Customer Account Management and works remotely in the United States. The position offers a compensation range of $134,000 to $144,000, with 80% base and 20% commission.

Responsibilities

• Hire, lead, and coach a global team of 7–8 Partner Success Managers, fostering a high-performance culture that stays connected across time zones.
• Analyze churn indicators across the entire partner base to find trends and lead process improvements that stop friction before it starts.
• Design and implement the global playbooks that ensure 85% of new partners are fully set up within their first 16 days.
• Partner closely with Channel Account Management leaders to identify roadblocks and ensure our enablement efforts help sales goals.
• Drive the team to identify and act on "at-risk" indicators, coordinating resources to get partners back on track before they consider leaving.
• Establish and track KPIs that measure the health of our partner onboarding and the impact of the enablement team.
• Give consistent coaching and share best practices across the team to prevent silos and ensure a unified partner experience globally.

Requirements

• 3+ years of experience leading teams in customer success, enablement, or account management.
• A proven track record of building teams or processes from scratch—you enjoy the "blank page" stage of a project.
• A direct, candid communication style and the ability to lead through transparency and trust.
• Experience with data and trend analysis—you know how to turn a spreadsheet of "at-risk" accounts into a strategic plan of action.
• A deep personal ownership of outcomes; you don't just manage tasks, you move the needle on company goals.
• Experience in the MSP or cybersecurity space is a huge plus.
• A passion for culture-building and a knack for keeping remote teams feeling like one cohesive squad.

Qualifications

• Proven ability to build and lead high-performing teams.
• Strong analytical skills with the ability to interpret data and drive process improvements.
• Excellent interpersonal and communication skills, with a direct and transparent approach.
• Experience in the MSP or cybersecurity industry is highly desirable.
• Passion for building and maintaining strong relationships with partners.

Skills

• Customer success management experience.
• Data analysis and trend identification skills.
• Strategic planning and execution abilities.
• Ability to work effectively in a remote and distributed team setting.

Benefits

• 100% remote work environment since 2015.
• Generous paid time off policy, including vacation, sick time, and paid holidays.
• 12 weeks of paid parental leave.
• Comprehensive medical, dental, and vision benefits plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Life and disability insurance plans.
• Stock options for all full-time employees.
• One-time $500 reimbursement for building/upgrading home office.
• Annual allowance for education and professional development assistance.
• $75 USD/month digital reimbursement.
• Access to the BetterUp platform for coaching, personal, and professional growth.

Pay

The compensation range for this role is $134,000 to $144,000, with 80% base and 20% commission.

Schedule

This role is fully remote and operates on a standard 9-to-5 schedule.