Manager, Partner Enablement & Success

About the role

Recruits Lab is partnering with a fast-growing cybersecurity and agentic AI risk management company that is building a new approach to helping Managed Service Providers (MSPs) demonstrate and strengthen cyber resilience. The company works closely with MSPs, insurance brokers, carriers, and small and mid-market businesses to connect cybersecurity standards, risk management, certification, warranties, and cyber insurance. As its network of MSP partners expands, the company is hiring a Manager, Partner Enablement & Success to work directly with the CEO and help build and scale its Partner Success function. This is a highly visible, market-facing position for someone who combines strong commercial instincts, operational discipline, and the ability to build trusted relationships with MSP owners and operators.

Location: Hybrid / United States; Preferred location: Atlanta, GA area — ability to commute several days per week to Sandy Springs preferred; Travel: Regular partner and industry travel required; Experience: 3–6 years; Industry: Cybersecurity / MSP / Cyber Insurance / Technology E&O; Company Stage: Early-stage / Pre‑Series A.

Responsibilities

• Partner directly with the CEO to develop and co-lead the company's Partner Success function.
• Create and improve MSP onboarding, training, enablement materials, partner events, and ongoing engagement programs.
• Own the post-certification partner lifecycle, including onboarding, partner health, renewals, retention, and expansion.
• Develop strong 1:1 relationships with MSP partners to increase engagement and identify potential churn risks early.
• Manage CRM data, renewal calendars, partner engagement cadences, and partner health tracking as the organization scales.
• Become a subject-matter expert on the company's certification program, cyber warranty offering, and cyber insurance referral model.
• Explain complex cybersecurity, insurance, and risk-management concepts to MSP partners in clear, practical language.
• Serve as a primary point of contact for partner questions and independently determine when issues should be resolved directly or escalated.
• Identify opportunities for partners to expand into additional certification tiers, products, or services.
• Accompany company leadership to selected MSP meetings, industry events, and channel conferences.
• Help build repeatable Partner Success processes suitable for a rapidly growing early-stage company.

Requirements

Candidates should have 3–6 years of total professional experience, including at least 1–2 years directly owning commercial client, account, or partner relationships involving cyber risk.

• Experience within MSPs, managed security services, cybersecurity, cyber insurance, and/or Technology E&O insurance.
• Direct ownership of customer, account, partner, or commercial relationships.
• Experience working in an early-stage or startup environment, ideally pre‑Series A.
• Strong understanding of how MSPs operate and deliver managed services to customers.
• Ability to comfortably lead conversations with MSP owners, executives, and operators.
• Strong organizational skills and experience maintaining CRM systems, renewal tracking, account cadences, or similar commercial processes.
• Ability to understand technical products and