Manager, Participant Services

General Summary

Provides operational leadership for continued occupancy administration ensuring assisted households maintain program eligibility and subsidy determinations remain accurate. Oversees annual and interim recertifications, income verification, and subsidy calculations while ensuring regulatory accuracy, documentation integrity, and timely case processing.

Duties And Responsibilities

• Directs recertification processing, rent calculation validation, and participant case management activities in accordance with HUD program requirements.
• Recertification workflow oversight
• Rent determination accuracy
• Income verification compliance
• Case file documentation quality assurance
• Participant program compliance monitoring
• Escalation management for complex eligibility issues
• Program / Operational Responsibilities

Job Functions

• Manager Responsibilities — Participant Services
• Maintain operational standards for participant services processing
• Monitor recertification schedules and case processing timelines
• Direct corrective actions related to compliance findings
• Escalate systemic eligibility or subsidy calculation risks
• Workgroup-Specific Responsibilities — Participant Services
• Oversee annual and interim recertification processing
• Validate income verification and subsidy calculations
• Maintain participant compliance with program requirements
• Cookordination with inspection and leasing teams regarding participant case actions
• Maintain documentation supporting regulatory monitoring and SEMAP indicators

Leadership & Supervision

• Directly supervises Supervisors within the assigned workgroup
• Reinforces performance accountability

Scope and Effect

Impacts operational integrity, regulatory compliance outcomes, and audit defensibility within the assigned workgroup.

Physical Demands

• Level of manual dexterity sufficient to allow for operation of a computer keyboard, computer mouse, telephone, facsimile machine, calculator, etc.

Qualifications, Knowledge & Experience

• Bachelor’s degree in public administration, business administration, housing, or related field, or equivalent professional experience
• Six (6) years of progressively responsible leadership experience
• Demonstrated operational and compliance expertise
• Bondable and eligible for agency insurance requirements
• Master’s degree in related field preferred
• Professional certifications related to housing or compliance administration preferred
• Experience within a public housing authority preferred

About Us

Housing Alliance HTX supports Houston families and individuals by providing quality, affordable housing and access to opportunities that help people move forward. Our mission is to improve lives through safe, affordable housing while supporting education, workforce growth, and long-term stability. We serve families, seniors, individuals, and people with disabilities offering support, respect, and resources at every stage.

Disclaimer

All positions are contingent on passing pre-employment drug screening and background check. The Housing Alliance HTX is an Equal Opportunity Employer and value diversity at all levels of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.