Manager, P&C Systems

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

About This Team

The P&C Operations group provides an elevated and global people experience powered by Digital. This includes enabling CoEs through digital platforms, delivering shared services through Service Delivery, and supporting a product-centric operating model.

Responsibilities

• Define, maintain, and implement platform standards, governance, and operational processes across Core HCM (Workday) and ServiceNow HRSD ensuring accuracy, availability, and alignment with business needs
• Lead delivery of complex system initiatives and enhancements across foundational HR platforms with a high-performing team
• Optimize how Core HR systems and Service Delivery capabilities are leveraged to improve efficiency, data integrity, and employee experience
• Partner with stakeholders to drive transparent, trusted relationships and deliver on strategic roadmap priorities
• Lead cross-functional collaboration across P&C, Technology, and vendors to deliver system improvements and upgrades
• Drive a customer-focused culture that delivers simple, scalable, and high-impact solutions
• Demonstrate strong technical and business acumen across the system lifecycle (build, deploy, operate, optimize)
• Develop and lead your team
• Prioritize work across foundational HR platforms
• Manage escalations and drive resolution
• Deliver enhancements that improve employee and manager experience across core systems

Requirements

• Undergraduate degree in P&C, Business, or related field; HRIS certification an asset
• 4+ years people leadership experience managing 4–6 direct reports
• 4+ years subject matter expertise in Core HCM platforms (Workday preferred) and Service Delivery platforms (ServiceNow HRSD preferred)
• Proven experience delivering and managing product roadmaps and system enhancements across enterprise HR platforms
• Strong ability to communicate risks, opportunities, and recommendations to senior leadership
• Experience leading Tier 2 support for enterprise HR systems, including issue triage and vendor collaboration
• Strong critical thinking, problem-solving, and stakeholder management skills
• Excellent written and verbal communication skills
• Demonstrated leadership in managing foundational HR systems (Core HCM & Service Delivery)
• Strong experience with Workday Core HCM and ServiceNow HRSD
• Ability to drive decisions using impact analysis and strategic thinking
• Embodies lululemon leadership behaviors (ownership, innovation, collaboration, courage, and trust-building must haves)
• Acknowledge the presence of choice in every moment and take personal responsibility for your life
• Possess an entrepreneurial spirit and continuously innovate to achieve great results
• Communicate with honesty and kindness and create the space for others to do the same
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure
• Foster connection by putting people first and building trusting relationships
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously

Authorization to work in United States is required for this role. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time for this role.

Pay

The typical hiring range for this position is from $112,000 - $147,000 annually. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

Benefits

• Competitive annual bonus program, subject to program eligibility requirements
• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Schedule

Work is performed onsite, minimum 4 days per week.