Manager, Owned Retail Analytics & Insights, Performance Excellence

About the role

The Manager, Owned Retail Analytics & Insights is an analytical role within the Retail Excellence organization, encompassing strategic planning, data analysis, and business intelligence, translating numbers into insights that drive decision-making at every level of the Owned business.

Responsibilities

• Deliver performance recaps that distill complex sales and clienteling data into actionable insights, influencing decision-making for senior leadership.
• Build and enhance sales planning tools and dashboards, directly impacting the efficiency and effectiveness of fashion boutiques and F&B retail teams.
• Develop and maintain business intelligence infrastructure, ensuring Chanel stays ahead in understanding market dynamics and client behavior.
• Drive continuous improvements in reporting and analytics, enabling leaders to make more informed decisions and identify new opportunities.
• Ensure accuracy and timeliness in commission and bonus payouts, supporting a motivated, high-performing field team.

Requirements

• 5+ years of professional experience in retail, operations, business analysis, or a related field.
• Advanced analytical skills, including proficiency in Excel, PowerPoint, and data visualization tools such as PowerBI.
• Exceptional attention to detail and the ability to juggle multiple projects simultaneously.
• Strong written and verbal communication skills—capable of translating complex analyses into clear, compelling presentations.
• A passion for retail, with a deep understanding of retail business dynamics.
• Experience working independently and collaboratively across teams.
• Demonstrated ability to drive enhancements in reporting and business intelligence infrastructure.

Qualifications

• Advanced degree in business, statistics, economics, or a related field.
• Experience with PowerBI and other data visualization tools.
• Knowledge of retail operations and business processes.
• Experience with Salesforce or similar CRM systems.

Skills

• Data analysis and interpretation.
• Business intelligence and reporting.
• Project management and organizational skills.
• Collaboration and teamwork.
• Communication and presentation skills.

Benefits

• Wellbeing resources including dedicated paid time off for wellbeing.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Pay

The anticipated base salary range for this position is $70,200 through $110,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Schedule

Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.

Location requirement: New York

Occasional travel may be required for meetings or market visits.

No significant physical requirements.