Manager, Outpatient Services - Behavioral Health

Lifepoint Rehabilitation is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Manager, Outpatient Services, you're embracing a vital mission dedicated to making communities healthier.

About the role

Canyon Vista Medical Center is located in the beautiful high desert of southeastern Arizona, serving residents in Sierra Vista, Ft. Huachuca, Cochise County—a population of more than 131,000 people—and surrounding communities. We're comfortably nestled in the San Pedro River Valley, 75 miles southeast of Tucson. Founded in 1963, Canyon Vista Medical Center has grown to a 177,000 square foot facility completed in 2015.

Responsibilities

• Ensure company-approved programs are implemented and provided consistently.
• Provide oversight to therapists through performance evaluations, supervision, training, and counseling as needed.
• Ensure all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards.
• Conduct regular audits on patient charts to ensure compliance with Lifepoint and regulatory agency requirements.
• Actively participate in survey activities (TJC, Medicare, and licensing).
• Ensure timely completion of all required reporting, including weekly reports, monthly PI and financial audits, engagement and action plans, and quarterly board reports.
• Attend treatment team meetings regularly.
• Review with nursing staff to ensure patients are seen by a physician in a timely manner if required by licensure or Conditions of Participation (CoP).
• Ensure clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist.
• Actively participate in the complaint resolution process as needed.
• Oversee therapists to ensure Basis 32 and Patient Satisfaction Surveys or equivalent programs are completed as required by policy.
• Review transportation issues daily with the Outpatient Coordinator, if applicable.
• Identify new potential referral sources and maintain good working relationships with all referral sources.
• Collaborate with other hospital departments and disciplines to ensure patient engagement and connectivity to high-quality care.
• Partner with the Inpatient Team to support access and engagement in the Continuum of Care.
• Partner with HR to support and lead retention, recruitment, and succession planning initiatives within the department.
• Partner with Quality to analyze patient satisfaction data, identify areas for improvement, and lead development opportunities to enhance patient outcomes and satisfaction.
• Partner with the Business Office, HIM, and UR Departments to identify opportunities for improvement within authorization and denial processes and support or carry out action plans.
• Obtain pre-authorizations from insurance companies to validate initial outpatient services, if required.
• Collaborate with leadership team members on hospital operations.
• Perform other duties and projects as assigned.

Requirements

• Understand and adhere to the hospital compliance plan and code of conduct.
• Respect confidentiality at all times; follow HIPAA guidelines for disclosing information.
• Adhere to facility, department, corporate, personnel, and standard policies and procedures.
• Treat all patients, visitors, and co-workers with dignity and respect.
• Maintain a professional appearance, wear a name badge at all times, and adhere to uniform standards if applicable.
• Take initiative to assist the team and be flexible when asked to help in other areas.
• Demonstrate positive and affirming behaviors, even in conflict or stressful situations.
• Show concern for the overall team and understand how actions affect others.
• Maintain a positive attitude and contribute to a productive work environment.
• Avoid engaging in unfavorable behaviors such as spreading rumors or inappropriate conversations.

Customer Service

• Assume responsibility for maintaining a clean, safe environment.
• Demonstrate knowledge of the facility and services provided.
• Greet all customers positively and demonstrate sensitivity to their needs.
• Answer telephones according to department guidelines and avoid excessive transfers.
• Provide superior customer service while maintaining therapeutic boundaries.
• Listen to patient/customer concerns in a non-defensive manner regarding problematic issues.
• Adhere to attendance requirements and follow correct procedures for taking time off.
• Attend departmental and staff meetings as required.
• Be accountable, show pride in work, and strive to do more than the minimum required.
• Show initiative and complete work in a timely and accurate manner.
• Acknowledge mistakes and demonstrate willingness to learn and correct them.
• Demonstrate passion and hustle in all work.

Qualifications

• Master’s Degree from an accredited school of social work or equivalent qualification by education and experience in the social services needs of patients with psychiatric and substance use issues.
• Current unencumbered Clinical Social Work or Counseling License.
• CPR Certification and Crisis Prevention Training (CPI) or Handle with Care (HWC) within 30 days of employment and prior to any patient contact.

Benefits

In addition to your base compensation, this position offers comprehensive benefits:

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package with company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

About Canyon Vista Medical Center

Canyon Vista Medical Center is a 100-bed hospital offering exceptional care to the Sierra Vista, Ft. Huachuca, and Cochise community since 1963. Licensed by Medicare and the State of Arizona, and accredited by the Joint Commission on Accreditation of Healthcare Organizations, Canyon Vista sets the standard for excellence in healthcare in southeastern Arizona. The hospital has earned The Joint Commission's Gold Seal of Approval® and the American Stroke Association's Heart-Check mark for Advanced Primary Stroke Center Certification. The Advanced Wound Care Center has received five national awards from Healogics®, including the Center of Distinction, Robert A. Warriner III, M.D. Clinical Excellence Award, President's Circle Award, and the 2024 Center of the Year Award. Canyon Vista Medical Center also received an "A" Hospital Safety Grade from The Leapfrog Group.