Manager, Outbound Operations (Night Shift)

About the role

The Manager, Warehouse Operations Inbound oversees the building’s inbound processing, including receiving, put away, and returns to achieve operational efficiency and safety. This role also directs people management processes for the warehouse, manages safety trainings and procedures, monitors performance and productivity metrics, and communicates with Sales and Customer Service teams.

Responsibilities

• Oversees daily outbound operations.
• Ensures operations are in compliance to the business unit’s standard operating procedures and implements operational changes cascaded from the Site Director.
• Directs people management processes for the warehouse, including staffing, training and development, and talent management for 30-70 staff.
• Recognizes the employees’ diverse skillsets and levels of experience, provides motivational leadership and champions a culture of high performance, learning, and safety.
• Responds to disruptions in inbound processing and ensures that customer commitments are fulfilled.
• Communicates with Sales and Customer Service teams within the business unit to understand customer concerns and makes adjustments to operations and people resources in response.
• Manages all safety trainings and procedures for warehouse operations, ensuring that operations are in compliance with safety regulations and best practices.
• Applies knowledge of warehouse safety to continuously and proactively mitigate risks.
• Maintains and reports on performance and productivity metrics to Site Director.

Qualifications

• 8-12 years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• 5+ years of supervisory/management experience, preferred
• Possess a strong understanding of distribution operations and measurement systems preferred
• Be able to hire a team and hold individuals accountable for results
• Understand lean production principles and possess the ability to measure the performance of a process preferred
• Possess strong analytical skills
• Possess strong communication and relationship building skills (i.e., have the ability to manage change)
• Understand fundamental production planning principles (e.g., capacity vs. demand)
• Possess the ability to learn and execute activities within warehouse and inventory management systems
• Knowledge of Lean Six Sigma Principles and how they are beneficial preferred

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved